Covina Kia Auto Repair Service

My 5 pm appointment it took almost 3 hours to get done

They forgot to replace my valve stem caps so Mike Conolly is sending a new set to me. Thanks.

Eric Perez was very helpful with my service on my vehicle and made my visit very satisfied thank you Eric Perez!

Love the service!

eric is great, friendly and very helpful. i forgot to ask about if they can charge my car but when i got back eric said its right here and charging!! and i was sooo surprised and he said if you want to charge more you can and wait inside with coffee and water. he is the best. ill definitely comeback to this place. thats customer service. thank you again eric!!!!

Everyone is so helpful.

Service was fast

My refillable Lucas oil, treatment bottle was thrown away even after I told them I needed it back to refill it for next oil change! The manager said he would buy me a new one . Each time they change the amount added to my car?

Carll is very professional and respectful. Seldom you find a staff who talks with respect and not hurrying up that you cannot understand what they say. Hope he gets recognized by Kia.

George was very helpful

Service was excellent

Well done

Rear shocks were replaced in a very timely manner. Very happy with the service completed today.

Matt is a very responsible and knowledgeable person. I should deal with him at the first place. To be honest, I almost give it up when I brought my car in for service the first time. Long story short, keep up the good work. You deserved a five stars.????

Service was slow and the people are not organized. As a customer, I feel I am not valued.

You guys are great and I'm glad that I purchased a KIA Soul.

Great service!! Thank you.

I had to wait over 4 hours for my car to be ready It was just a battery check and general maintenance. No work was needed on the car

Covina Kia always takes care of us. Thank you.

This Kia dealership has the worst service I’ve ever experienced in my life. I’m not a complainer, but people need to know how bad they treat customers. This is the worst service I have ever had not just in cars but in any aspect in life. The service writer told me I had to leave my vehicle there for a week before they could isolate the trouble even though I waited a week for an appointment. After 4 days I call the service writer she tells me after I called for a loaner car that work will be done in a week and that it was not covered under warranty and I would not eligible for a loaner car. This is after I called previously and was told it was under warranty and she would get me a loaner car. I had called twice and was told there were no cars available. I called a week later and was told she was no longer working at that location. And that the maintenance was not even started because they were waiting for an hose. Desperate for a car I called and got the part number from the service writer and located with an easy phone at Pomona Kia and Downtown Kia . I asked how long this repair would take them and they both replied one day! It took a week and a half for the parts to come in on what other dealers told me was a routine repair that would’ve taken them one day. It obvious to me that I was lied to repeatedly. The customer service was terrible to the very End , I waited 2 hours for a shuttle until I finally gave up! waiting for a shuttle was terrible. This Kia dealership has made me make the decision that I will never buy another Kia again ! on top of that. I feel sorry for anyone else who has to get work done there ! Please excuse my grammar mistakes and spelling I frustrated and on my phone.