Extremely good service at affordable prices
Michael was very nice like all ways enjoy talking to him????
Always excellent customer service with Mike,
I just want to thank Mike for explaining everything that would be done to my car today. He was very friendly to me and I appreciate that as well. Your facility is very comfortable clean. I was there for quite a while. I had some of the snacks and watched TV with some of your other customers that were also waiting for their cars.
Michael is a great guy and he’s the only reason I like your dealership. But some of the other guys I don’t like so much.
Service did not take place after 5 days on the lot
Very satisfied with the overall performance of team thank you Gilbert and Stella fletcher
George was very nice and helpful, however, overall the remaining was not ideal. I showed up at least 10-15 minutes early for my 11am appointment and was estimated to wait 2-2.5 hours. The service ended up being almost 3 hours and when I was told my car was being washed that took an additional almost 20 minutes and the wrong car was cleaned and pulled up. My car was still sitting in the lot. I declined to have my car washed due to the long wait already. George was still very apologetic and it’s appreciated! Still would think an overall oil change and tire check should not take 3 hours to get done.
Matt Park's customer service was exceptional, even from my first phone call. He was very professional, cordial and quite helpful. All my questions were answered and my needs taken care of in a diligent manner. I have to add that the customer service exhibited by the whole crew in the service department was exemplary. I will definitely be letting my friends know about Covina Valley Kia's excellent service.
So glad parts came in mike is the greatest staying on it keeping me informed.
Friendly staff thank you for all the hard work …
Excellent service, thanks
40k service was affordable/ competitive. Customer service guy was unnecessarily extra as usual. He was holding up my paperwork while other service guys weren’t doing nothing? Close to 3 hours for basic service with an appointment was excessive.
Mike is always very helpful and friendly . Great customer service .
George was very difficult to work with. My dad and I felt like our questions and concerns were being dismissed. We had to press the issue over and over again and we’re finally heard. We just want are vehicle to be fixed. It has been burning oil for a while now and nobody wants to do anything about it. We are now doing a burning oil test.
U welcome,very happy with the service Mike do for me thank u
A big thanks to Eric for his great customer service.
Excellent, professional service, thanks!
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