Didn't get answers to questions about timeline needed to manage rental costs. Never got quote on windshield starburst as requested. Car interior was left with splattered residue in dashboard, mirrors and sunroof. Returned within two days because we discovered the passenger seatbelt was broken sometime during Kia's possession. With how long you all had the vehicle (our primary car), the trip we had to make from Yorba Linda, and how much we had to front to rent a car because no loaners were available--I'd hope to have more frequent updates and the car returned at least as clean as it started out. I'm not looking forward to leaving it overnight again and having to get a second rental.
George Kasem was very good. You should have a sign up that says digital service fee is $1.99 because I don't feel like they have anything to do with the service I had done on my car
Everyone is friendly and helpful. Erick answered every questions I had also he explained with detail. I definitely recommend covina kia to all family and friends
George did an amazing job and I will be requesting him for my next service.
It was very good and perfect customer service.
Michael was great to work with. Highly recommend.
Exelecte atención al cliente muy amable y atento me explicó todo paso a paso pienso volver para mi próximo servicio en 5 meses gracias por todo José ojalá me toque conocer más personas como tú
Unbeatable customer service experience. Thank you Mike and the team, I appreciate your professionalism.
I disagree to your diagnostic test charging for the second time. We return our car with the same complain 4 weeks ago that does not solve the problem that you done and you charge again this diagnostic test again when we bring our car last week ago withe same problem that you did not solve the same problem always appearing engine light. You charged us thousand of dollars in our first visit. which does not solve the problem. Please relay this message to your manager and owner also, i want to hear from them, Advise them to send their response to the email address vnocos , thank you
Overall he was great. Very efficient at what he does.
Erick was very helpful and knowledgeable. Thx.
Had a great experience with Eric. He was professional, knowledgeable, friendly and helpful. I told him what I needed and the budget I had and he got my car serviced as needed and kept me within my budget. I wasn’t surprised with hidden fees or pressured into paying for service I didn’t need. From start to finish my experience was pleasant and painless. Based on my experience provided by Eric I will be taking my car back for service when needed and would definitely recommend Kia of Covina to others. Thank you Eric!
I appreciate the oil service on my car.
Eric was great. Very knowledgeable and customer service skills are excellent.
Unfortunately, I could not afford the price of fixing my automobile. I am a person with limited sources I was told I had to pay the $300 for the diagnostic check and I also chose to take my car for a second opinion George and Juliana were very professional good customer service. I most likely will look for a new car but it will not be a Kia. Thank you.
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