The service was pretty good I feel satisfied with it and thank you so much
scratch on steering wheel nearby cruise control bottom that I requested to replace.
Richard was very friendly and helpful. Appreciate the courtesy and professionalism.. John the service manager was also kind and helpful.
Went in for a b1 service told me it would be a 2 1/2 hr wait offered and uber home since they don’t do loaners on maintenance took almost 4 hr to complete got the car back smelling like oil had to air it out and detailed again cause the smell jus t didn’t come out. Plus the broke my sun glasses the where in the car as well they could have just admitted to instead of just hiding it in the car
I am giving Rich Rodriguez 5* excellent service advisor.
Thank you Rich, Beatriz T Durrenberger
Jose Ruiz, Director, Easy Honda Service, was sent a letter dated May 7, that outlined the areas of my dissatisfaction with my recent visit.
Thank you.
As,usual, Eric Baaz did an excellent job.
I was more than satisfied and I was extremely grateful and I got my car ???? back the same day thanks a million you've got a customer for life
Thanks to Rick for doing a fantastic job! Satisfied with the results.
Maria Miranda is one of the best advisors I’ve ever dealt with! She always handles everything and goes the extra mile. I keep going back to Easy Honda just for her. She makes the whole experience super smooth and stress free
Maria kept me updated about my repairs. She was friendly and helpful.
Took awhile to change the oil and rotate tires. My passenger door was keyed while it was there
Excellent job by Keito, he’s the best!
Maria very helpful and professional. Takes true interest in my concerns for my vehicle.
Keito is awesome, phenomenal customer service. Really appreciate his hard work and customer oriented attitude.
I arrived at 10:30 AM. We’re going to let me know if they had the part I needed in stock. So that if they did not, they could let me go and order it. I waited until almost 2 PM, without the service advisor, notifying me of anything. Thankfully, Maria in service department was able to check on my vehicle, find out that the part was ordered, and bring my vehicle to the front so I could leave. Maria set up the appointment for us to come back once the part was in. She was very helpful even though it wasn’t her ticket to handle. I wish I could say more of Michaela, but it wasn’t the best experience. He never reached out to let me know that the part was in, she didn’t notify me that they were ordering the part and that I could go home the first appointment. When I got my vehicle back, I noticed a lot of oil and grease fingerprints and marks in the passenger rear seat where they fixed the buckle - this tells me they never covered the seat to work in that area. Unfortunately I was very disappointed with the service I got. I believe all service tickets (warranty or not), should be treated the same because we paid for the vehicle.
I was happy to get an Uber and not have to work at the dealership all day.
Very helpful. Very nice. Eric always does a great job
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