Galaxy Toyota Auto Repair Service

Bob M and your team provided 1st class service. Couldn’t be better. Thanks.

Jon was wonderful. A gentleman and genuinely caring and in every way helpful as he could be. 2 things made me not completely satisfied (neither of which reflect on Jon). Long time to get diagnosed, part on backorder, mechanic's family emergency all contributed to my being without my car for 4 days. After the 3rd day I was offered a loaner and I understand that some things are beyond our control, but this was majorly inconsistent with my previous experience and a genuine disappointment. The 2nd thing was the apparent lack of understanding on your mechanic's part. I had reported that, after my 12v battery died, I was only getting 5 charts on my dashboard info screen where previously I had 8. I was initially told the problem was my hybrid battery had run its course after 130k miles. However, I had the hybrid battery replaced a year or so earlier (not by Toyota). In the end, driving away I noticed I still had only 5 charts. When I went to my manual, I discovered this was the default and I simply needed to go to my settings to add the other 3. I really think this is something the mechanic should have known. I've been a loyal customer for many years. Between my wife and myself we've had at least 6 cars purchased and serviced at your dealership. Needless to say, my experience this week gives me pause. If we return for our 7th Toyota, it will be largely because of Jon's gracious service

Good service thank you

Submitted survey from email too. Great service, great experience.

Great job

It was a pleasure working with you, Bob. Thank you for making this process so easy!

John Sanchez was very responsive

Jonathan was very thorough. I appreciate his courtesy and integrity.

Thanks for your work...

Luigi was busy so Bob took care of me.. he was professional, and knowledgeable. I think he is a great asset to the service team you have a Galaxy Toyota.. Thank You Dawn A

Nothing to add.

Jonathan was very gracious and knowledgeable. He was a pleasure to work with.

I think this toyota place prices are to high.

Could use some outside benches

Bob was the utmost professional. Great salesman and overall great person.

Thank you very much

Luigi was great !

Each staff member i dealt with along the were accomodating and friendly, thank you everyone for a seamless experience.

Thank you for everything.

Traded vehicles in