This was a horrible experience. My car got towed in on Saturday morning, they had called and told me I needed 2 new tires and the alignment done, and they quoted me a price for $450+, and i told them that I have tire coverage that I pay for with my lease. He said he would check, which he did on the phone with me, and told me that I did not have coverage. I reluctantly agreed, but hung up and went and looked at my lease paperwork. I did see that I had tire coverage, and called back and left many messages, and it was hard to get a reply. And then once I told them that I do have coverage it seemed like I was getting the workaround. It was John who was my service guy. Them telling me that I didn’t have coverage, which I bought directly through Toyota, I feel as if they should have been easily able to look that up in their system. I did not get offered a courtesy car, and was without my car until Wednesday. I’m not happy about the service at all. I was without my car for 5 days for a simple two new tires and alignment, which is Toyota’s coverage fault because they had to keep going back and forth to get it approved, but if I went with what he had originally said, that I didn’t have coverage, and just paid the money I’m sure i would of had my car back Saturday night.
This is in no way a reflection of Bobs customer service. He got in contact with me and let me know what was going on, when John was my original service guy. Bob is a good representation of your company and his customer service is the only reason that I feel as if things actually got done because of his persistence in submitting the claims. He also kept me in the loop.
I feel as if I should be compensated in some way for this poor service. This was unacceptable!
Thanks for the great service!
Thanks,but that was all I needed
John and his team were superstar employee’s treated me like family. Very rare do you see this across any organization. 100 percent satisfied customer . Thank you
Luigi is efficient, clear, kind and respectful. The experience with him has been excellent!
Completely satisfied!!!!!!
Very knowledgeable and highly recommended
Bob is a very polite and takes care of his customers, always treated with the customers interest in mind , NO B.S like some people!! He got me in and got the job DONE ?!!
Personally, you all need more people like him. Thank you
Craig B
Absolutely will recommend Galaxy Toyota to all my friends and family. John was excellent!!!
Thank you for your prompt service!!
Jonathan was very friendly and professional
As a retired single woman, I have to trust that the dealership will be honest in the work performed! That always gives me anxiousness and I cannot know for sure!
I did notice that with this service, my car was not cleaned. I thought that it was a nice perk for your customers and I’m sure appreciated! So when I picked up my car, I was disappointed!
Has your policy changed and no longer take care of that for customers?
I've worked with Bob for years and feel very well cared for.
Great experience everything went smooth
Great experience ????????
Luigi was extremely helpful and thorough, great experience!!
Job well dine and keep UP the good work
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