Norm Reeves Hyundai Cerritos Auto Repair Service

I love this dealership. Service department staff is AMAZING!!! Best Hyundai dealership in Southern California!!! ????

Good service…

No fault of Gary but I was told my car was ready and I asked to pick up the next morning and the person confirmed but when I got there , I was told it would still be a few days Gary had originally said a week so imagine my irritation at someone’s mistake Not Gary’s and not Enrique’s

Gary is great!

On Monday I was left waiting in your dealership for 6 hours with no information or updates about my vehicle.

Gary has always been a pleasure to work with

Excellent customer service and very professional!

Louie Ramos was very professional and courteous. II also like to express my appreciation to Candice Roxas for her assistance over the phone a day before.

Good experience

My previous service at my local Hyundai dealership in Huntington Beach has been horrible. I'm glad I took my car to you and met Candice. Thank you

Candice was friendly and very helpful. I also appreciated the quick service from the entire team. Thank you

The service team Justin Lingao tried to convince me to leave my car behind with them for transmission replacement, even though there was no conclusive evidence of any failure. They cited that there might be a transmission issue as per mechanic, however the mechanic just repeated what I had mentioned in the initial report. When I asked for concrete evidence, they said they don’t have it and tried to sell me to get the transmission replaced. Also the “factory” trained mechanic couldn’t find the squealing noise which is pretty loud from the wheels which just shows that there was no road testing done and they wanted me to just give car to them and agree for repair, so that they pocket transmission replacement money from the factory for this unnecessary repair. When I asked what other options I have, the standard answer was that you have nothing to lose as you don’t pay anything. Just leave the car behind with us. This is not the customer “service” that we expect from the dealer. This seems like a scam to me with the customer being scapegoated here with dealer pocketing money from factory for this fake repair. I am not coming back ever after this incident. So glad to get the true colors out from service team before agreeing to do any repairs.

I think two hours for oil change too much. Try reduce time.

I brought my car in at least 5 times and every time I was told it would be this issue and I had it fixed. A few weeks later the same issue came up, and was told it was that issue and I had if, etc. Finally I was told to pay more to take the engine apart to see what the issue was, that was another $700.00. And then I was told it was not worth fixing as the car was old and had a lot of miles on it… I am sure that I am not the only one to have this issue… It would have been better to know that it was not worth fixing from the beginning. Mohamed was very professional and kept me informed with status updates.

Excellent service, friendly and personable. So pleased w/ Hyundai's personnel and vehicle maintenance. So happy w/ my Sonata's performance.

Great Job !

Very pleased with the service

Great service and communications

Yes

My service agent Moe was extremely helpful and friendly . He answered all of my questions. Very pleased with the service.