The service and customer service provided by Gary was great. Thank you so much for that!
Unfortunately, the car service was not the one expected. Fluid service check was not provided and windshield was totally empty. Also, based on my last experiences with other Hyundai dealerships, they offer and provide car wash as a compliment. In this time they did not do it.
Thank you,
I was well taken care of.
Gary was very professional and helpful at every stage
Hans was very helpful. Explaining services to my satisfaction. Call backs very prompt.
Chayne Riggs. Was awesome very nice helpful as an employee for your dealership you should be proud of him
I look forward to the chance to discuss Hans Rico. He was friendly, helpful and efficient in our interactions. I appreciate how Norm Reeves Hyundai stresses customer service in their service department.
Super good and amazing service
Great service , been taking vehicle for service to your location since I got it, always the same great service.
Cheyne was very kind and patient with all my questions and concerns about my service and upcoming ABS recall for my Tucson. I know it’s not always possible to estimate when your car will be ready during service because anything can happen, but my car was ready exactly when Cheyne said it would be. I can probably go to a service center closer to my home in Glendale bu,t I choose to travel to Cerritos, because I knew I was going to get top level service.
Love everyone and everything about the dealership.
Thank you Justin for your very calm professional manner and for bending over backwards to get my car’s servicing done on the same day and making special arrangements for me to pick it up. You are excellent at what you do, Justin. Thank you!
Pete Hendrickson, completely satisfied customer.
The service was great and the waiting room was nice and clean ????????. Please work on the prices of the labor. It was a little high.
Cheyne was very thorough and kind in helping me with my car’s oil change! He is one of the best associates I’ve ever met! Super knowledgeable and awesome! Thanks Cheyne!
He gave me excellent service thank you very much
Cheyne was very helpful and patient with all my questions. I will definitely be returning.
First of all, Hemanshu always provides the best service for whatever I may be bringing my Santa Fe in for. He's knowledgable, timely/quick in providing answers, and very gracious throughout my entire experience.
Wouldn’t use any other dealer to service my Hyundai. Norm Reeves is an excellent dealership. My Kona was completed on time as promised.
Heman is quite possibly the best service representative I’ve ever encountered in the 15 years I’ve interacted with service departments at Cerritos Auto Square. He’s made sure I had a rental when I need it even if it’s at 7:30am. He always tells it to me straight what needs doing and what needs doing NOW. I am highly appreciative of this as I’m not a gear head. His honest practicality plus the time he takes to explain things to me are the main reasons I drive the hour plus from Pomona to the Hyundai service dept in Cerritos. Heman is a truly fantastic representative of the service department.
Heman is the best! He kept me up to date with progress and was extremely helpful. He also was great at educating me what was being done with my vehicle.
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