Professionally job done on time.
Paul Phan was the best! He was compassionate when I was upset seeing my car for the first time after the police found it. He kept us informed on everything going on with our insurance and the repairs. He’s employee of the year if you ask me.
I couldn't have asked for anything else ! Paul was GREAT !
Very nice and professional. Communication was great!
Cheyne did a great job . Completed an emissions recall that I’d been waiting on and all other requests. Good work thanks
Cheyney Riggs was outstanding. Very professional and knowledgeable. I live in Downey, but I'm going to start taking my car for any maintenance back to Hyundai Cerritos & will be requesting Mr Riggs personally as my service advisor/ agent.
At the beginning everything was good my helper Riggs he explain everything correctly but it takes to long to do the service 2:30 hours plus they wash my car but didn’t dry it and it was worse than before. I do understand it is curtesy wash but you guys should better job thank you.
I was happy with the service I received! I know you can’t help the delay receiving the parts, but it was a long wait. I will be back! Thanks!
Great service with Cheyne Riggs
Hemanshu is always great! No matter how busy the service department is he manages to greet with a smile and sends you off with the certainty that your vehicle will be in great hands. Thank you Hemanshu for all that you do!
I feel completely comfortable and safe in my vehicle when you complete the service for me my waiting time was not a problem because I had that time and I’m happy that the men who worked on my car took their time and completed the process took care of me and Gary was very helpful and thoughtful during the whole process with me
If you have a recall & someone calls to schedule to have it done & asks if have parts & it told yes, then finds out not done because no parts this is not acceptable. That was the primary reason why scheduled the appointment on Nov 2nd. Waited almost 2 months not told if parts came in. Then get a call from the resolution team asking to have recall done. Called them & told them had taken in for recall but not done because no parts. Was told to call dealer again & that there were 6 dealers nearby to
get it done.But nobody had the parts on Nov 2nd since Gary called around. Got it done but needed two service appointments to accomplish
Mariela Valdez explained the reason for my service delay, which made all the difference in my feeling about the experience. She then helped me reschedule my appointment for a more efficient experience. Mariela is a real gem!
Cheyne was awesome. He was totally on top of things. Made it very easy. I was completely happy. Great guy.
I was completely satisfied with my overall experience!
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social