Jayden was polite, professional and so accommodating!
I would have liked a handover of the effort while Gary was out for a week since no one responded to our request for status for the duration of the time.
If maintenance team can please be sure to clear lights after work is completed this is the Econ’s time I had to request for them to clear my dash from an oil change.
Jayden was absolutely wonderful this is in no way shape or form a reflection on thier service. However, the state I received my vehicle back in was absolutely disgusting. It’s heartbreaking and disconcerting that obviously my car was being used as break room and employees were eating and changing the settings on my radio and more. I brought my car in with under 1500 miles for a recallMy car doesn’t even smell new anymore it smells like an old family van. I haven’t even personally sat on the leather seats. I’ve been leaving a plastic cover to preserve them, but that was completely disregarded and all of the features in my car were being used by random strangers. There’s a seat that neither me or my husband has ever sat in the back. It was leaned all the way back and left muddy footprints, crumbs, grease stains, and drink residue in the cupholder. There’s absolutely no reason for anyone to have been in the backseat. I understand that someone would need to drive the vehicle in the front seat however crumbs embedded in the seat muddy footprints grease streaks crumbs drink residue, old tissues and I had left my radio on Sirius but it was changed to power 106 and the bass an treble settings were pushed all the way up with the volume set very high. The cargo net was taken halfway down bottom half and scuffed the back mat. Clearly, this was the employee break room for the past three weeks. It feels like a violation of trust as I was expecting the same care I show my car to be shown back to me. it’s disrespectful and very upsetting. I let the service employees know and they will be detailing my vehicle and filling the tank but it’s still a tough situation to experience. This was my first new car ever saved up a lot of money and made careful decisions. I was the first driver of the car there was only 10 miles on it when we got it. It’s just really difficult to take. This makes me reconsider the search for a second Hyundai a sonata my husband was considering because of the lack of care and makes me question the quality of work that was performed as well. I will be in on Monday to get the promised detailing but the upsetting feeling will take way more time to get over.
Candice was very helpful with all my questions and friendly.
Enrique was professional, efficient, and friendly. Thank you, Enrique
Service on vehicle was great the process was great.....
Thank you so much
I would like to mention that Candace did an amazing job to conduct the great customer service, Sending text for update with her excellent communication skills.
Sincerely
Ali T
A+++++ great staff and service !!!!
Yes I'm satisfied, good job thank you .Have a nice Happy New Year everyone!!!
NRH denied my warranty claim. America’s Best Warranty? I think not. Hyundai should treat its loyal customers better. I will never buy another Hyundai vehicle and will tell my friends and family to do the same. Shame on Hyundai.
The worst service
Will not buy hyundai again
Excellent service very satisfied.the service advisor was very professional.
It was all great, fast courteous service no complaints ???? ????
Louie was very helpful and informative on what was going to be done. I also appreciate that he and the staff were able to replace the component on my car so quickly.
Enrique is a competent 'service writer' & knows good customer relations.
Louie was very kind & professional
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