I am satisfied except one thing, it took a quite a long time , 2 and half hours, considering simple work
As always, excellent customer care!
Missed change windshield wiper blade without comment.
So I had to come back.
Gary is a very attentive advisor. He is quick to respond to any concerns you have.
Not enough information was given to me when I set the appointment-
The appointment was for the windshield recall and to replace the parking brake lever on the interior console. This was the second time I came in for this service, the first time the appointment wasn’t verified with the body shop to complete the recall- called to reschedule, explained to the young lady that I would need a loner. Why is it when I arrive that I have to explain again why I’m there- don’t you have this in the computer? Again I wasn’t informed that this recall takes 7-10 days. Why didn’t the person I made the appointment with on the phone tell me about this?
I have rescheduled again for 4/20- I hope that the third time is the charm!
Anita P
Cheyne was very courteous, and explained a lot of the process. I do wish that the service representative could have given me more details about the work being done, as I had a question as to whether it was the same as was offered at Downey Honda. The description of the work was a bit different, and then, when I asked to confirm the difference between fuel injection, service at the Cerritos dealership and throttle body Service at the Downey dealership, it was not explained well to me. Thank you.
Paul was great as usual. I will request him for my next service. He is a keeper.
Time wise was excellent my advisor was great Cheyenne Cheyne Riggs
My wife was very complementary of Paul's work. Thank you.
I WAS COMPLETELY SATISFIED. HEMANSHU BAGGA IS A GREAT, HONEST, & KIND NICE PERSON TO TALK TO REGARDING ANY SERVICE NEEDS YOU MAY NEED REGARDING YOUR VECHICLE, HE MAKES SURE THE JOB IS DONE UP TO THE BEST STANDARDS ,THANK YOU HEMANSHU BAGGA
Hi there as a customer I would like received a service coupons, like when my car needs transmission fluid service, fuel injection service ,brake fluid cleaning.
Paul and the rest of your staff gave me excellent customer service
Service person was excellent!
Paul was courteous and handled the visit with expertise. On top of his game.
Mariela is alway respectful and informational. She seems to truly enjoy her job and it shows. I will continue to request her.
I drive from yorba linda because its alwayys a good experience.I give mr.phan a 5 star rating.
Chyane was professional and explained the process of the recall. Great personality...If my daughter wasn't married...
He'd be the one. Wonderful service from Chyane. Give that man a bonus and a payroll raise. Valuable employee you have there.
I was very satisfied with Paul. He took care of me. Great customer service
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