Yes very happy with service i get from louis.
I had an appointment for 11am. Showed up 5 mins early and was greeted and the wait was about an hour long. After about an hour and a half I noticed my car parked outside and 2 people that had came in after me had left already. I asked how much longer and they responded with “about 15-20 min” after going outside and checking on it. Then is when I saw someone get in my car and move it inside to finally be worked on. It didn’t seem like that busy of a day; but my question is why do I have to make an appointment if I’m still going to be waiting 2 hours for a 20 min service?
Always professional and explains the things bein done to the car.Very informative.
I am pleased with the service .
Mr Gallegos was helpful and professional
I has damage to my driver seat. I am seeing the manager on 3/11 to find out what happened and how to get it resolved.
Service was as expected and wait time was less than expected Service advisor was great
Juan gave great customer service.
More was very helpful and pleasant to work with. Thank you.
Mo was excellent. I showed up for a 25k mi service, and he got me right in. I’m pretty sure he and his service team were done about an hour earlier than estimated. Thanks to Mo, the service people and the porter who brought the car around; everybody was on point! Thanks
Mohamed was great, very professional…
Candice was excellent, from arrival through delivery.
Everything went smoothly
Loaner car was great
Enrique very helpful
I will be back thank you very much
Problem test has not finished yet.we still testing the car.
The time for completing my oil change was underestimated by 1-1.5 hours. I dropped off my car at 12:20 for a 12:30 appt and was told it would take 2 hours but was actually closer to 3 hours.
Louie was very knowledgeable and professional. He kept
me posted.
Once again, Norm Reeves Hyundai / Genesis exceeded expectations on my visit! Keep up the excellent hospitality and service Fellas!!!
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