Ricky was really nice helpful thank you
A lot of the associates I encountered didn't seem to communicate with each other. Each time I was on the phone with an associate, they didn't seem to have any record of my previous conversations. I got 2 calls from associates regarding an appointment that I did not make, and they did not recall that I was merely waiting for a part to come in. I finally get a chance to bring my car in for service, and 3 hrs in I get a call that my main key was lost and a spare key was needed to complete the service. I had to make multiple trips to the dealership, something difficult to do with my schedule, and encountered either rude, unhelpful or clueless staff members. I didn't even receive an apology until 2 days later, from a staff member who wasn't involved in the situation. I have never encountered anything quite like this and I sincerely hope this doesn't happen to anyone else.
Thank you for your great service
Jesus is very helpful thank you
Paola Arredondo was an excellent person in assisting me ... the only thing I did not like is that the UBER company DIDN'T WANT TO SERVE ME BECAUSE I NEEDED TO GET TO INDIO in the time of service to my car ...
Very communicative and went above and beyond to problem solve to meet exceed our expectations. Thank you!
Great customer service and a great deal
I was completely satisfied with my service & for Arturo ****helping me out. However, the four hour wait was not the move. And they didn’t even provide any popcorn or coffee. On the plus side the four hours did give me the chance to finish my book. So overall, it was a good service, could’ve been better with some coffee or popcorn
I don’t wish to receive a trade replacement assessment
Atlanta is excellent. After my first visit she told me I could text her directly any time I needed service. Having that personalized attention is amazing. I actually feel like I matter to a dealer. That’s a first for me. As long as Atlanta is there, I’ll keep coming back.
Art and his team always the best service. Quick and friendly and answered all my questions.
Jesus is professional and accommodating. He calls when the car is being serviced and encourages us to contact him with any concerns.
Jesus is a great asset to Toyota
You said it all, JOB WELL DONE!!! Jesus was very professional and personable, great guy!
Awesome job, work was done in a timely manner and was advised on condition.
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