Employees are always friendly
The work was done before i agreed to it. The representative misrepresented the status during the call.
Dropped it off at 9 and didn’t get it until 4 I understand they work on other vehicles so that’s not the main problem, I was told and read on paper that I was going to get a detail as well and I didn’t get one. I wish they just would’ve called me later on for they can detail it and give me the full service.
The check engine light came back on 1 hr from dealer after it was fixed
I don't think I should have had to pay for the repairs, it should have been on my extended warranty, if not all part of it.
Julian,
Thank U for your attention and care of Highland Express vehicles.
Regards,
Dan McCaffrey
HESS Area Manager
Great service. Had my vehicle completed on a timely manner! Great customer service all around.
The only issue I had was that I scheduled a 12:30 appointment for service on the app and when I arrived Mr. Peck said that there was no one available and I had to go back at 1:00. That made the time that I had for my appointment take quite a bit longer than I had expected. Victor was very nice.
Everyone at the service center was very helpful and friendly, including Don, the shuttle driver, the men who handled the paperwork upon arrival and the cashier when I was finished.
Mr. Peck was helpful and honest. You don’t see that much nowadays. Tell MR. Peck and his team thank you for an enjoyable experience at your facility.
Patrick is always prompt and friendly
Both service men were great in making my experience easy and convenient
Communications from service technician are appreciated.
I had problems with the motor “ pinging”, problem was fixed, I’d say 98% , I still hear a little ping once in a while, but by far better than it was.. thank you!!
None of my texts were answered. It caused a delay in the repair of my automobile. Hopefully I will have a different service writer the next time I have my automobile repaired
The person helping me went to lunch and my car was ready for 40 minutes while I waited. I went behind the shop and found my own car
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