I'M VERY SATISFIED WITH THE LEVEL OF SERVICE Landyn.
I was given an estimate of 1850 for tires, regular service and tire sensors. When I went to pick up my car after getting a call at 10:13, I had to wait like 20 minutes for you guys to figure out my paperwork because apparently the cost has gone up significantly.
You guys decided to put on my paperwork that you informed me via phone at 10:41 ama and I approved the adjustment to the estimate. This call never happened and actually no one told me the price had gone up. One of the cashiers gave me my paperwork and just told me the total.
That's A) illegal. And B) if you lied about that on my paperwork, what else did you lie about? Clearly there are new tires on my car, and the one pressure sensor that was out was actually changed. But I have no idea if you bothered to change the oil or do the other three. The only evidence I have that the work was done was a work order I know contains a falsehood.
I don't understand why none of the 4 people in the back talking about my paperwork cane out to talk to me at any point. It all feels very dishonest.
Friendly staff , very satisfied with the customer service.
Jon was very professional and communicated at every step. Very grateful for the level of service provided.
Aubry did a great job with listening and follow up with status of work. Doug Ritchie and team do an excellent job always, taking care of the customer. Very satisfied long term customer! Thank you
Paradise is always awesome!
James was very attentive and got the job done with as little inconvenience to the customer as possible. Great service, knowledgeable service writer definitely an asset to the company.
Ted was amazing!! He went above and beyond to get me an Uber when I forgot my license at home and couldn’t have a loaner vehicle. Thank you so much, Ted!!
Ted was great as always doesn’t waist anytime getting you in and out and always a pleasure to work with!!!
Paradise service is always solid, honest and efficient. Won’t go anywhere else!
I’ve had a great experience working with Jeffrey Hunt as our service advisor for our company trucks. Most recently he handled an oil change for us and made the whole process easy and efficient. Communication was clear, timelines were accurate, and the service was handled exactly as promised. No runaround, no unnecessary add-ons, just honest and professional service. That reliability goes a long way for a business like ours that depends on our vehicles.
Amazing customer service with Ty… he informed me during the entire process the car was in service. Car was delivered washed and cleaned inside and out. They did a great job!!
Shane informed me that my vehicle has a recall but I would have needed to wait another 3 hour for a software update. I will bring my car back later
Extremely helpful and offered great customer service. Made the appointment run smoothly & in a timely manner.
Very happy with Aubrey Twanley. She is so professional and helpful. Such a friendly voice. I will always ask for her whenever I need service. Thanks. Laura Wolfe ****-****-xxxx
Consistent job performance from Jeff who spent quite a bit of time with me explaining a few issues going on with my Traverse and great follow up advice that helped me to make on the spot decisions
Landyn was polite and awesome! He answered my questions and left me at ease with the questions I had. Thank you for such great experience.
Ty was awesome. He kept me informed on each process and I really appreciated his honest communication upfront.
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