The 15 minute wait to get fully checked in seemed excessive, especially since I had an appointment. Otherwise things were fine.
Treated me professionally and explained clearly what needed to be done.
A pleasure to work with him.
I had an appointment for 9:45. Scott the service advisor said car would be ready by 12 or 1pm. Paperwork also stated that. I called multiple times and was unable to get ahold of Scott or any update on my car. Car was done at until 3:40pm. I so have after market wheels which require a special lug nut socket which was not returned to me. I call es back telling them I did not get my socket back and was told they would TRY to get ahold of Scott and that he would call me back o he never did.
Osvaldo provided us with great customer service he helped us with everything. Communication was excellent.
Phil is the best. I am always completely satisfied with the service he provides. He explains everything thoroughly to me.
Great customer service!!!!
Scott was very professional and attentive. Very good customer service.
I went in for a basic oil change today Friday 11-05-21 and I got home a few hours later I came out to go to the store and I notice oil under my vehicle. I will be calling tomorrow morning
He was very friendly and accommodating.
Friendly, quick, and easy.
Everyone who is the status was very helpful , nice and professional.
I appreciate the maintenance done on my vehicle. Keep it up!!
My service advisor is not as helpful as before.
It was very nice to work with Hugo. He answered all my service questions I had. He also recommended additional services my car needed, which I agreed to do. From now on I will only request him when I go service my car.
Loved the communication with Michael. He offered recommendations and I did not feel pressured at all by him to meet all recommendations. Instead he helped determine which were necessary and did not push it further when I declined some services. I used to go to the West Covina Toyota but this facility feels more organized and the customer service is unbeatable. Keep up the good work!
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