In my servicios they was suppose to rotate my tires they didn't because I mark my tires with number and they was tha same y didn't have time to go back I am really desapoimet
I want to say Zoup is great! Fantastic, hands on..Very caring...Those cashiers ****..Questioned me about get my SUV..Made me wait over 35 minutes just to pick up my SuV..After it was said it was done..People just picking up there car before me and after me..,Not a care for me in the world..Until I had to jump there asses for not giving me my SUv..As a customer, I should not have to beg to get my SUV..That's what happened, I beg, pleaded then got mad..Then really mad and then got my SuV..Those 3 cashiers should be fired for there lazy, no care, no effort, My whole other experience there was 10.. Those girls (Cashiers) dropped it down to a 1..
Scott was very professional and very accommodating. It was a pleasure to have him help me out today.
Ozzy was personable and professional and followed up with communications on status of vehicle. Job well done. Thank you
She has a great actitud nice personality and great service
Been going for years with the same person.
Candace was very helpful with getting my car fixed!
Had appt but waited over 30 min. while others after me went through. It wasn’t until Scott pulled up my name and directly came to assist me. I have had him before. He helped in making a frustrating experience so much better. I will always ask for his service from now on.
Mr. Macias has been so helpful and so informative. I have trusted Claire about a Toyota since I bought the car and I know everything it’s taken care of Mr. Macias deserves a 10 thank you
Luis is a nice guy- very accomodating.
Osvaldo was a great Gentleman. He went over his way to greet us and inform us
About our vehicle. He kept us well informed. Finally he took care of us in our own
Language, which is hard to find. Not that we don’t know English, but it make us feel very comfortable which is very good. Thank you
Scott was very helpful and professional He provided me with update on work being done
Scott has helped me before and he’s always quick and to the point, and very polite! Everyone that greeted me when I arrived and to pick up my car were very nice as well! :)
It took me 3 hours just to do the maintenance and rotation of the tires. I've never had a service that waited so long for a service from Toyota. In addition, despite signing autographs and receiving receipts, it took another 20 minutes to find the car. In my opinion, the Claremont Toyota should be need to do better time management. My family is all Toyota members, but I'm thinking of changing it to a different branch.
Juanita and Toyota Claremont made my experience easy from beginning to end. Even though my experience was due to a theft, it was a pleasure!
Always done in a timely manner. Thanks again.
I was in the waiting room for 2 and a half hours before they told me they didn’t had the part. I was told I would get a loaner car the same day. But I was notified for one.
It took over 2o minutes to see the a service advisor and over 30 minutes to see the cashier and get my car. The cashier was doing everything she could to get all of the customers processed. She was only one person and there was a line out the door waiting to checkout.
You need additional staff to accommodate your customers. I understand this is the norm in the late afternoon
This is not the kind of service we expect
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