I talked to salesman Ronnie Cohen. When I do update my vehicle, he will be the one I go to. Straight forward with no BS. Thanks.
Michael listened to my requests and responded appropriately. Another pleasurable experience at this service department.
Good job and pleasant people
This was my third visit to the Norm Reeves Subaru in Rockwall and every time it has been because I received a coupon in the mail. The first visit was for an oil change, the second was for a new set of tires, and this last visit was for engine and cabin air filter replacement, which had been recommended at my initial visit. The staff has always acknowledges me as soon as I arrive, which is big for me, and always seem to value my time, another plus. Jesús has been the tech that has been my main point of contact at every visit and he has always been very attentive, courteous, and professional. If I continue to receive such outstanding service, I will be a customer for life. Thank you
Came in for an oil change and Michael Hope was very welcoming and super nice! He makes a great ambassador for your dealership!
Michael Hope did an excellent job helping us.
We didn’t have no problems getting the car in and out
I am optimistic that the warranty repairs finally fixed my transmission problem
It was simple and straightforward. I had a rear brake job done, cabin air filter replacement, and a/c compressor changed. Waiting wasn’t too bad, communication was good, they were quick about contacting my warranty company which was very helpful, and they put me into a loaner Outback while my WRX was being fixed. I really enjoyed driving that Outback! I think I know what my next vehicle will be lol
Anyway, overall a good experience. Your agents are always very kind to me. Thanks!
Michael was great! Very friendly and helpful.
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