Couple things... There seemed to be multiple break downs in communication. Between the service center and me and the service center with the body shop. Most people in the service department didn't have masks on which is kinda disrespectful. Conversation s with service over the phone were kind of demeaning. I have usually had good service in the past. But this time was quite disappointing considering we were also there to look at buying a new car.
He was very nice and helpful
Ryan took care of everything. Didnt even have to ask a single question. I'll definitely be bringing my truck to Fernelius for my next service or repairs. Never been treated so well at a dealership.
Thank You
I was very, impressed and comfortable with the attention and service. The Café was a great touch with a calming atmosphere! I almost forgot I was there to have my vehicle serviced!! Do not change a thing!!! The people were friendly and happy! I will NEVER go to Serra if Traverse City again!
Please don't contact me. My issue was with the random texts I received after my service was complete. I have already discussed this at length with multiple members of your staff.
Your service department kept digging until they found the right problem. We still haven't driven the car yet but I'm sure you did a good job. We're anxious to drive it and see how well it works. Thank you for your diligence.
Very efficient and comfortable
Was done in. a very timely manner. You guys did a fabulous job. Will consider buying from there the next time purchasing a new vehicle.
Excellent & professional service!
Another great experience, thank you!
Awesome communication from dylan. Look forward to working with him in future
I believe I owe more than my car is worth
Friendly staff, quick service.
Always a pleasure working with you guys !!
I have been apart of Fernilius for years purchased lots of vehicles and always satisfied with there service
Great service and very helpful staff.
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