Dylan and Mike are the best comer Service experience I have ever had in A dealership
Both are very knowledgeable in their profession and very professional
Best customer service tonight ever seen
Fast getting to the bottom of my problem very professional thank you
Very attentive, friendly and helpful.
Service department was professional and very polite. Excellent service
Great service always from appointment to end of service!
Thank you for great service. It’s nice to totally trust that my Jeep is getting the best service! Great experience today.
Very friendly, very satisfied with the service.
Arron and the other service dept people are kind and professional. A good team for your company.
Completely unsatisfied,
Failure to honor the vehicular warranty is unacceptable
A keep should be able to get stuck in the snow and not have the drivetrain fall apart
I am filing a formal complaint with Jeep
He was very nice and helped out a lot :) thank you
I had originally scheduled service for a 20,000 mile check. A few days later I received a call that two recalls needed to be done also and they recommended to reschedule my appointment to accommodate that work. Coming from Newberry that was a welcomed call. I appreciate the folks there looking out for everyone’s best interests.
I brought the car in for what I believe is a defect, hoping for the warranty to apply. Was told by service manager and general manager that what I have is normal wear and tear. I don’t agree at all. My attempt to propose a compromise to resolve the disagreement was Interpreted by those men as greed on my part. I got no help at all, and I spent eight hours of my family’s time getting the car to the dealership and back to my home. On top of it all, I was charged an estimate fee, which I paid. At this point, I don’t plan to buy another vehicle from Fernelius. And if anybody asks my opinion of the dealership, I will share it. My wife and I are a doctor and a lawyer in the Petoskey community. Lots of people seek our opinions. You are welcome to call me if you wish to discuss. ****-****-xxxx. Ian M
His professionalism and friendliness were second to none.
A-A-ron was a fun guy to work with. Made waiting not so horrible. I really like the dealership, I usually go to ask Ann arbor dealer and the experience was crazy different. You have a great place!
My service advisor Ryan S
The service was excellent and I was very impressed with how quickly it was done!
Very friendly and professional. My Jeep service was a recall and was fixed promptly in the time frame stated .
Dylan and your service department were friendly and quick. I walked through your sales floor and lot past several people and not one person said hello.
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