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Real Reviews From Verified Customers

Service Center Review Summary

5 star 397 reviews 61%
4 star 158 reviews 24%
3 star 17 reviews 3%
2 star 38 reviews 6%
1 star 36 reviews 6%
Review Us
Melissa W.
5 out of 5
1/14/2022
Mathew was professional, courteous and very informative.
Thaddeus P.
5 out of 5
1/13/2022
Good Job!
Stephanie F.
5 out of 5
1/12/2022
Amazing job!
Rich B.
4 out of 5
1/11/2022
I would like to go gas but the lease rates were to high. Hard to lease a half ton truck for $700. a month.
James V.
2 out of 5
1/11/2022
The customer service representative was excellent! The customer service technician did not perform the service work as requested, but was told to make it it right by the customer service representative and the service work was then done as it should have been. Kudos to the customer service representative for making the technician perform the work as requested and for making me the customer feel valued!
Mike K.
4 out of 5
1/11/2022
Rebalanced my tires, and the truck is driving fine. Everyone was helpful and polite. Got parts for my other tundra, and they are going to ship them to my house. Had coffee while waiting, which was nice. Priced a new Jeep with Lenny, and he was very good. The sales manager (female), knows a lot about the new tundra, which doesn’t happen at most dealerships. Very pleased.
Frank K.
5 out of 5
1/8/2022
Thank you!
Jan S.
3 out of 5
1/6/2022
The paragraph just above this window references Heather Ford. Woooops! Fernelius should correct that.
Earl P.
5 out of 5
1/6/2022
Ok
Regina M.
5 out of 5
1/6/2022
Always friendly and professional service
Lloyd W.
4 out of 5
1/5/2022
The job was done in the time stated, and we were very pleased with that and that the estimate of cost was just about right on.
George F.
4 out of 5
1/5/2022
The job that was done is one that a technician realized would cause problems in the future. I am glad it was caught ahead of time. Thank you!
William B.
5 out of 5
1/4/2022
Good people
Scott M.
5 out of 5
1/2/2022
Thanks great job!
Alan S.
5 out of 5
1/1/2022
Good service
Wendy S.
4 out of 5
1/1/2022
Jonathan took care of everything that was requested.
Earl M.
5 out of 5
12/31/2021
Thank you
Thomas B.
5 out of 5
12/29/2021
Really happy with the great service that we received at Fernelius Toyota and car runs beautiful and Ryan was a great agent to work with
Russell N.
5 out of 5
12/26/2021
Great job!
Bradford N.
5 out of 5
12/25/2021
N/A

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