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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1037 reviews 56%
4 star 428 reviews 23%
3 star 52 reviews 3%
2 star 176 reviews 9%
1 star 166 reviews 9%
Review Us
Tracey S.
5 out of 5
6/19/2021
As always I was very satisfied, the service Dept goes above and beyond. Anthony took good care of me and answered all my questions.
Susan S.
4 out of 5
6/19/2021
Long appointment due to repair staff shortage.
John G.
5 out of 5
6/19/2021
Professional service as always
Barbara F.
5 out of 5
6/18/2021
Very Friendly
Arleen L.
4 out of 5
6/17/2021
Chuck is always pleasant and accommodating. He’s an asset to your dealership.
Sarah K.
5 out of 5
6/17/2021
Customer service was outstanding. Each step Of the process I was called and updated.
Larry R.
1 out of 5
6/16/2021
Waited two hours and was told the part wasn’t available
Dolores B.
5 out of 5
6/16/2021
I have been a Toyota customer since 1986 which should be an indication of approval of both cars' performances and satisfaction with your service departments.
Joanne W.
1 out of 5
6/16/2021
Made a 8:00 am appt . To fix a tire leak. It took 2 hrs to patch a tire . I couldn’t believe it. Someone said Thay dont get to work till 9 or so . So why did the appt . Person told me to come in at 7 or 8 I said 8 am and know one fix a tire leak till 9:40 am I had other appt . To get to o
Jim O.
4 out of 5
6/16/2021
Joe’s great!
Josefito D.
5 out of 5
6/15/2021
Charles is a good service advisor.
Glenn E.
5 out of 5
6/15/2021
Another good experience. Thanks Mike. Thanks Toyota of Runnemede.
Terrence S.
5 out of 5
6/15/2021
Lenny was very knowledgeable and explained the process well.
Alice C.
4 out of 5
6/10/2021
I spent some time with the sales dept . They are looking for a hybrid for me . Supply is sparse all over . Service dept person Joe was very nice and easy to work with
John B.
2 out of 5
6/9/2021
I notified them that my Highlander drops my hands free calls. They informed me that they did a software update and the technician tested the connections. The first call that I had after the service disconnected after 5 minutes. In a state where you must use a hands free devices this has become difficult in my Highlander. I own a Toyota Camry and I also rent Toyota’s when I am traveling and I never experience problems with them so it is not my phone. I was informed that I would have to set up a new service appointment to address the problem.
Kim K.
5 out of 5
6/9/2021
Communication and service were top notch
Jaqueline M.
4 out of 5
6/9/2021
Chuck has been always the professional
Mildred S.
5 out of 5
6/8/2021
Great service thanks
Mitchell R.
4 out of 5
6/8/2021
Chuck was great. Thanks.
Kathleen G.
4 out of 5
6/8/2021
Chuck is attentive, professional and responsive His excellent customer service and recovery skills are great assets to Toyota. Meeting and going beyond expectations is the main reason that I continue with servicing my car there!

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