Volkswagen Brandon Auto Repair Service

Alex went all the way to help me . He explained everything step by step and always very polite and patient . Thank you Alex from now on Brandon VW will service my car!

Kat was very professional and fun to work with!!

Fantastic

I appreciate the estimate that I received prior to my service. It was time for my 80K mile service. The one thing that would have been appreciated was a time estimate for service. The service ended up taking 4+ hours. I would have brought the car in earlier in the day. The other helpful thing would be fordealerships all over the US to be able to talk to each other to ensure that work is not being duplicated.

Alex did a great job! Communicated all the items on the service in addition to great customer service.

Always detailed and professional service from Brandon Volkswagen.

Sydney is the best!

I was a little disappointed with my service advisor "Michael Cruz". I advised him I found a 10% off coupon & he literally ignored me & told me my bill is what it is. I do not believe the tech even test drove the car at all and as a matter of fact I know he didn't, my car seem to still had issues when I first left there, my ex is a certified mechanic- I should have taken the car to him first. Soon as I'm able I will be getting rid of my car and will not be dealing with Volkswagen, it only takes one person to spoil it for others. Since I purchased the vehicle you have one service advisor who goes over and beyond to assist customers and his name is "Johnathan " very professional and polite. He is the only one there I want to deal with from thus point on. Maybe Michael was having a bad moment, after all it was very busy, but that is no excuse.

Walked in at like 2:15 for a 2:30 oil change. Only an oil change. Walked out at 5…I heard one or two guys say they were short staffed or didn’t have a lot of people in the service department working today. I just didn’t account for being there that long for a simple oil change.

Alex was very helpful and professional enjoy working with him

Service was completed as agreed. Courtesy and attention of the service team was outstanding!

Very professional the way she carries herself

Michael was professional and communicated well.

Good experience - no issues

Very nice and works fast. Amazing

Katarinna is efficient, helpful and friendly. She kept me informed about what was going on while my car was being serviced. She made sure I would be able to leave in time for another appointment and went above and beyond expectations. I accidentally left an item behind and she took the time to contact me and keep it safe until I could return to pick it up. I look forward to seeing her again next year.

I'm not typing this again. Call me.

Thank You Ronaldo for addressing the issue. You & you team are always excellent in supporting the customer’s requests.

Yes very professional and caring

Always great service!