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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Erin B.
4 out of 5
2/18/2023
Jonathon is the best!
Mark D.
5 out of 5
2/18/2023
Freddie did a great job!
Carl H.
5 out of 5
2/17/2023
All good, timely and courteous, thank you!
Michael P.
4 out of 5
2/17/2023
Johnathan is great, always has good communication and gets my car fixed. The 2020 Explorer has a lot of little issues and he gets them fixed without question.
Richard G.
5 out of 5
2/17/2023
You always are great ????
Steven H.
5 out of 5
2/16/2023
Great RSM Ford experience as expected! Clare provided excellent customer service and communication on the status of my vehicle.
Christina D.
4 out of 5
2/16/2023
Just make sure the people picking up know where to pick up, thank you.
Matthew J.
4 out of 5
2/16/2023
I think Miguel is the best service representative and I appreciate his knowledge and friendliness. I hope he is being fairly compensated for his abilities. He is honest and reliable. Good job Miguel????????
George P.
4 out of 5
2/16/2023
A real pleasure to feel like you’re working with someone you can completely trust. That’s why we drive so far to come to Santa Margarita Ford. Jonathan is really a pleasure to work with.
Sandi R.
4 out of 5
2/16/2023
Freddy was friendly and efficient. Got my car in and out and the team completely the necessary maintenance with no hiccups. Very impressed with my first visit to this location since moving to the area. I will be back! Thank you
Thomas S.
4 out of 5
2/15/2023
Miguel is the best!
Brian D.
4 out of 5
2/15/2023
This is my first time servicing my brand new vehicle and Sal did a great job taking care of everything and keeping me updated. I'll be back to work with him again.
Karen T.
4 out of 5
2/15/2023
Excellent- easy appointment/convenient drop off, quick to understand the issue with our vehicle, diagnosis and part (ordered) by that night, repair completed before noon the next day. Thank you!
William R.
1 out of 5
2/14/2023
Disappointed tech did not fine cause of electrical problem.
Ron T.
5 out of 5
2/14/2023
Miguel was great!
Melanie S.
5 out of 5
2/14/2023
Great experience!
Gabriel P.
5 out of 5
2/14/2023
Extremely helpful and courteous service. Thank you!
Mario F.
5 out of 5
2/14/2023
Great work!
Larry A.
5 out of 5
2/14/2023
Sal was great. Very friendly, and kept me advised of the service progress.
Judith A.
5 out of 5
2/14/2023
Very happy with the service

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