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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Jose G.
3 out of 5
2/23/2023
X
Justin R.
5 out of 5
2/23/2023
The service provided by Fredy Campos is second to none! I’m sure Mr. Campos serves as a great mentor to other staff & if he’s not running the Department already, he definitely should one day.
Erin B.
4 out of 5
2/23/2023
Jonathon is great!
Stephen A.
5 out of 5
2/22/2023
Ford rsm has taken care of my Maverick since delivered. The service and work was outstanding
Noreen C.
4 out of 5
2/22/2023
We have serviced a total of seven cars at SM Ford & purchased two Ford Edges & leased three. Service has always been great. We trust Robbie Moore our sales rep.
Dana S.
5 out of 5
2/22/2023
Miguel did a fantastic job as always. I always trust him when it’s time to service our car
Sylvia S.
1 out of 5
2/22/2023
Service was great until time to pick up car. When you get a call and are told your car is ready, you figure you go in and pay, get your car and leave. Didn’t happen. Asked once where car was and was told is will be right out. Fifteen minutes later I asked again, another 5 waiting. When you call and tell someone their car is ready it should be Very disappointed
Joseph A.
5 out of 5
2/22/2023
As always Fredy took good care of me
Sean S.
5 out of 5
2/21/2023
As before, Clare is truly amazing and a model of diplomacy and patience. A true pleasure to work with and we felt as though we were in good hands with her.
Ivo B.
2 out of 5
2/21/2023
I made an appointment for an oil change and I was going to wait for it to be done. I was under the impression that it would be 30-45 minutes. It took 3 hours including washing the car. What’s the point of having an appointment where you can wait for the service and it takes that long?
Ruth E.
4 out of 5
2/21/2023
Fredy is great! Knowledgeable, helpful, very kind
Mit D.
5 out of 5
2/21/2023
Salvador was really friendly and nice. He took care of me made everything simple and made sure I had an excellent experience. Man deserves a promotion.
Charlie A.
4 out of 5
2/20/2023
We were very satisfied with Fredy…excellent service and representative of your company. Find the prices are a little high though.
Anthony P.
4 out of 5
2/19/2023
Clare at Santa Margarita Ford was amazing. She always treated me well. I sold my vehicle the day after the service because in three years and 21,000 miles my car had ten different quality issues. And the two times I had to replace the tires the Ford dealership could not do the alignment because the cars sits too low. So I had to go to a suspension shop. It is too bad, it was a beautiful and exciting vehicle. The parts were never in stock so my car would be at the dealership for three days or more each time it was repaired.
Chris M.
5 out of 5
2/19/2023
As usual, Clare did a great job and kudos to the technician who tested my FFET so thoroughly. Maybe we will find the issue next time.
Joe P.
5 out of 5
2/19/2023
Perfect
Kimberly B.
4 out of 5
2/19/2023
Miguel went above and beyond for me. When I was leaving I had a question about the Ford Pass app and he took the time to come and sit in my Explore to try to resolve the issue. I purchased my vehicle in 2019 from this dealership and have tried other local service departments and they do not compare. Good experience.
Lillian H.
5 out of 5
2/19/2023
Miguel was not only professional, but very courteous and kind to my grandchildren. Job well done.
Lilah T.
5 out of 5
2/19/2023
Miguel is an amazing service rep! Always willing to go the extra mile. Very friendly and helpful! I trust Miguel with my car and feel like I am always being taken care of. Great service!!!
Cameron S.
4 out of 5
2/19/2023
She was on it!

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