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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Jeffrey H.
5 out of 5
3/4/2023
Excellent and accurate response to questions about service from Freddy and the on-site mechanic… thank you
Kathleen S.
4 out of 5
3/4/2023
Miguel is the the Best! He showed me features on my car and how to use them. He was able to fit me in the schedule for an emergency situation.
Karrie B.
4 out of 5
3/4/2023
Had to push a bit but got the work done. First time in. Will be back!
Jeremy D.
4 out of 5
3/4/2023
Clare Sabatello made the difference for me. During the two weeks you had my 2019 Edge she always kept her word. Clare followed up and continued to communicate with me. She explained clearly during the time of my vehicle’s service. Clare is a solid employee & model representative of Santa Margarita Ford. Thank You, Jeremy B Diaz
Joe P.
4 out of 5
3/3/2023
Alway appreciate working with Sal, he is very thorough with giving information with someone who has just enough knowledge to make me dangerous.????
Caro A.
5 out of 5
3/3/2023
Sal was friendly and communicative.
Barbara T.
5 out of 5
3/3/2023
Just wanted to say that Miguel Aparicio is the best! He always goes above and beyond and takes time to explain things. In fact, all of the other service advisors and porters that I encountered were very professional and kind. Thank you, Barbara T
Adam M.
5 out of 5
3/3/2023
Thank you for your hard work and diligence over the past three months. It was not a great situation but you handled it great. Awesome customer service and communication. Thank you
Ian G.
4 out of 5
3/3/2023
Miguel is amazing , he is the reason we come back
Isabel W.
5 out of 5
3/3/2023
The service work on my vehicle did not take long to complete. Salvador explained everything clearly. I received excellent customer service! Thank you!
James S.
5 out of 5
3/3/2023
Great service on time
Robert R.
1 out of 5
3/3/2023
Multiple items were not fixed. Transmission jolting back. Not checked Window wash pump does not work 50%. Was not fully tested based on feedback and rate of failure Hard to get a hold of service. Voicemail constantly.
Jeff V.
5 out of 5
3/3/2023
Good communication
Scott G.
4 out of 5
3/3/2023
Service rep was great..but I have been trying for years to have the safety recall addressed and was misled about part availability and notification by service management…resulting in a minor accident …
Joseph P.
5 out of 5
3/3/2023
Fredy was great!! Excellent communication, knowledgeable and friendly.
Ben G.
5 out of 5
3/3/2023
Solid experience…! Had me in and out in the committed time.
Renne C.
5 out of 5
3/3/2023
Miguel is very professional, respectful & thorough. He communicates clearly with me in regards to the status of my service visit. Very thankful for Miguel
Mike K.
5 out of 5
3/2/2023
Johnathan was thorough and efficient. GOOD JOB!
Rick C.
5 out of 5
3/2/2023
Clare was fantastic. Great communication throughout. Very quick turnaround in the repair!
Mel P.
2 out of 5
3/2/2023
Did not wash the car

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