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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Reyna P.
4 out of 5
3/13/2023
As always, Sal never disappoints his customer. Had my tire sensor replaced and I’m grateful about it.
Tom C.
4 out of 5
3/12/2023
Claire is awesome …not really impressed with the product and I’m a life long Ford owner as I’ve had dozens of fords …lots of rattles and thuds too many for a new car
Lindsay L.
5 out of 5
3/12/2023
Thanks for your help today, Jacob! He works with the entire Liegler family. We appreciate his help every time we come in!
Kenneth K.
5 out of 5
3/12/2023
Excellent customer service. Everything was explained and she kept me informed with how my repairs were coming along. She is an asset to your service department.
Marko M.
5 out of 5
3/11/2023
Clare was great!
Robert M.
5 out of 5
3/11/2023
Thank you
Fritz R.
5 out of 5
3/11/2023
Professional, knowledgeable, courteous, and attentive.
Richard L.
4 out of 5
3/11/2023
GrwT customer service every time I deal with Sal
Thomas D.
5 out of 5
3/11/2023
Clare was a pleasure. She was very professional, kept me informed and she treated me like a family member. Thank You Clare????????
Matt L.
4 out of 5
3/11/2023
This was the first time I didn’t have to call for a status of my vehicle.. Clare called me in the morning and informed me my vehicle was done being serviced .. She also told me everything that was done to my vehicle.. it was a pleasure working with Clare..
Michael P.
4 out of 5
3/11/2023
Sal is awesome
Mike P.
5 out of 5
3/10/2023
Excellent. So pleased with Fredy and the entire service department
Joseph A.
5 out of 5
3/10/2023
As always excellent customer service!
Sheri K.
2 out of 5
3/10/2023
The staff was great. However the technology required to solve the problem with my vehicle was not available. Fredy Campos was very good to work with
Heather M.
2 out of 5
3/9/2023
Better systems for making sure if a car that was just getting an oil change is not picked up before closing that there is another alternative. I got held up at work due to a patient not having a ride home so I stayed and ordered her an uber. I didn't just leave her stranded. Sales manager was of no help and had no way of getting a hold of someone that knew what to do. People don't normally leave their car overnight for an oil change. It could have been handled better. Not the 1st time I have had an issue with SM Ford.
Valeri B.
5 out of 5
3/9/2023
Everything went smoothly and communication was awesome!
Vickie C.
4 out of 5
3/9/2023
Clare was a delight. She kept me well informed about my car and checked on my up to date recall that I received. I’ve had a bad experience prior and it was so nice to have a friendly face! Thank you for the great experience!
Dennis D.
5 out of 5
3/9/2023
Clara was very courteous and professional. She texted and gave me a complete detailed status of my vehicle.she was very knowledgeable and helpful.
Nema N.
1 out of 5
3/9/2023
No one came to me when I arrived, 5 people behind the desk. Unable to fix problem and then took about one hour for my Lyft to arrive
Daniel S.
5 out of 5
3/9/2023
Jonathan was very helpful and courteous.

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