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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Yvette M.
5 out of 5
4/1/2023
Clare was super friendly and was able to get my car in asap for a quick fix!
Ron H.
5 out of 5
4/1/2023
I'm happy.
Ryan S.
5 out of 5
4/1/2023
Jonathan helped me through the process and overall did a great job, I appreciated his help.
Sheri K.
1 out of 5
4/1/2023
Freddy is great! He is terrific at his job. However, I am going to bring my Maverick back in again on Monday because the issue did not get fixed after 3 trips in for service. I had the Maverick in to resolve a problem. Picked it upbwithout any work being done because the diagnostic tool was not working. Brought it back a couple weeks later when the tool was working. The failed part was not in stock. Took it back in Thursday after was notified the part was in stock. Tested the fix today for first time and the system still did not work. Pretty frustrating. Going to have to bring it in on Monday for a 4th attempt
Bryan H.
5 out of 5
4/1/2023
Excellent fast service as always.
Steven M.
5 out of 5
4/1/2023
Jacob was great!
Tracey A.
5 out of 5
4/1/2023
Mr Jacob Wu was efficient, empathetic, patient and exacting in all areas of his job. He is clearly an asset to the company.
Lawrence B.
5 out of 5
4/1/2023
Great!
David S.
5 out of 5
3/31/2023
Miguel was great as has been my experience for a good number of years!!
Robert C.
4 out of 5
3/31/2023
Great service from everyone at the dealership.
Douglas B.
5 out of 5
3/31/2023
Freddy da best
Blake W.
5 out of 5
3/31/2023
Clare was incredibly professional and was very helpful in getting everything with my car taken care of!
Gregg H.
5 out of 5
3/31/2023
Great Service always!
Fritz R.
5 out of 5
3/31/2023
Professional, courteous, friendly, knowledgeable
Donna H.
4 out of 5
3/31/2023
My husband was having his truck serviced and when Clare called on the progress we asked if it would be possible to have my Edge serviced same day? I could drop off when picking up his vehicle. She said "Yeah, I believe we can! What time? She said no problem!" My vehicle was done in 90 minutes!! She even double confirmed a battery in the key fob was replaced! Great service from Clare and her team!!
Dwane M.
5 out of 5
3/31/2023
Miguel Aparicio was my service agent for the 2nd time over the last 6 months I brought my vehicle in. Every time he has been great with communicating and explaining what’s going on with my Expedition. Really nice and polite as well, great all around service rep for the company and glad he is assigned to my vehicle.
Elizabeth S.
4 out of 5
3/31/2023
He was nice, respectful, well spoken. I am happy to have left with just what I expected. No up sales. Thank you everyone, Elizabeth S
Bruce K.
5 out of 5
3/30/2023
Miguel is excellent at customer service and communication. I have worked with Miguel for years with my fleet vehicle, he is the reason I go to this location. He made a difficult situation a positive experience. Thank you
Eric P.
1 out of 5
3/30/2023
The problem with the ebrake was not addressed though I was told it was operating as designed. I was unable to get the car home and had to leave it parked in a shopping center lot when I noticed the burning and smoking brakes. This is unacceptable. I left a message for Johnathan, but have not heard back yet.
Chris H.
4 out of 5
3/30/2023
Jonathan was clear, communicative, and very helpful!

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