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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Hernando F.
5 out of 5
4/14/2023
Great job from Freddy all clear and fast.
Johnny W.
4 out of 5
4/14/2023
Jonathan is awesome
Frederick B.
5 out of 5
4/14/2023
Fredy has been fantastic and takes good care of me and my service needs.
Lane M.
4 out of 5
4/14/2023
I'm always satisfied with Santa Margarita Ford. That's why I've bought 4 cars from you.
Samantha P.
4 out of 5
4/13/2023
Fredy Campos went above and beyond. I used the texting option and he answered all of my questions! I just moved to the area and I am very happy to be close to a dealership with such a great service center.
Nicole M.
4 out of 5
4/13/2023
Clare was great! Professional, kind, and friendly. She communicated effectively and made sure the job was done quickly and efficiently! Thanks for ordering thr Lyfts and getting the job done right.
Darrell G.
4 out of 5
4/13/2023
I can’t say enough good things about my experience. Clare was absolutely on the spot from the second I arrived. She was friendly, helpful, and most important, highly communicative with me on what was going on. She went above and beyond calling carmax Warranty to try and get them to be accountable for a botched oil pan replacement done by a now defunct partner shop. 10 out of 10 for Clare. I had an opportunity to speak with the mechanic and he was extremely knowledgeable as well. Tartly well done, thank you!
Gerald P.
5 out of 5
4/13/2023
Good service from Jonathan
Kevin Q.
5 out of 5
4/12/2023
Thank you. I did a 5 star recommendation online.
Wissam Z.
5 out of 5
4/12/2023
Great service by Miguel.
Teen Road.
4 out of 5
4/12/2023
I can always count on Jonathan to keep our fleet of Fords maintained to excellent standards. There is never a doubt in my mind that our vehicles will be returned to us in a safe and clean condition. Thank you, Jonathan
Carol R.
5 out of 5
4/12/2023
Miguel provides excellent service and shows that he and Ford care.
Jeffrey D.
5 out of 5
4/12/2023
Appreciated keeping me informed throughout the process
Cynthia R.
5 out of 5
4/12/2023
Job well done
Jeanette S.
1 out of 5
4/12/2023
Same problem as 6 months ago. I was told 6 months ago to drive my car until the white smoke stopped and it never did. Now they figured it out but there’s a 6 month back log on the parts. Had the mechanic done the job 6 months ago I’d be done. Service manager tried to hear me out but to be honest, made excuses for Ford and shifted blame. My Raptor wasn’t cheap and thus far disappointed with Ford and frankly your dealership. It’s a small town you do business in. Repeat business is everything as is word of mouth.
Bob B.
5 out of 5
4/12/2023
Service writer Miguel was very helpful. Thank you.
Shawn R.
5 out of 5
4/11/2023
Sal was a great guy to deal with and very helpful and understanding. He got me in and out in a timely manner.
Christine C.
5 out of 5
4/11/2023
Jacob was awesome
Scott R.
5 out of 5
4/11/2023
I appreciate the communication to both my daughter and myself through the whole process. Thank you.
Mary W.
5 out of 5
4/11/2023
Excellent service

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