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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Kevin C.
4 out of 5
4/26/2023
Enjoy working with Fredy! Thanks
Debra B.
5 out of 5
4/26/2023
Jacob kept me uodated while I waited and enjoyed the complimentary coffee ...
Christine P.
5 out of 5
4/26/2023
I always receive exceptional customer service From Clare S. She is professional, friendly , communicates updates on status of my car being serviced. I can always count on great and prompt customer service.
Jolie D.
5 out of 5
4/25/2023
Thank you for your professional and courteous service
Hector T.
5 out of 5
4/25/2023
Good job thanks
Hillary L.
5 out of 5
4/24/2023
Great job!
Teen Road.
4 out of 5
4/24/2023
I can always count on Jonathan to do a great job getting our vehicles serviced and back on the road very efficiently. Thanks, Jonathan
Denelyn D.
5 out of 5
4/24/2023
Highly recomended Jacob wu. Thank you so much to Jacob Wu for your help.
Kathe T.
4 out of 5
4/23/2023
Claire was amazing as always; took my concerns seriously & got them addressed. Since Duane retired last year I was worried about the kind of service I would get but since dealing with Claire had exceeded my expectations
Mark M.
4 out of 5
4/23/2023
Fredy was great at communicating with me throughout the process. I have had Santa Margarita Ford service our vehicles for a few years now and Fredy is one of the main reasons for this. We live in Tustin and have a Ford dealer nearby but are willing to drive for the great service we get. Highly recommend.
Mark E.
5 out of 5
4/22/2023
Thank you Jason, Blake and Sal - Our daughter, Katie, loves her Bronco Sport!!! 5 stars.
Michael P.
5 out of 5
4/22/2023
Freddy was awesome ????
Dave L.
5 out of 5
4/22/2023
Clare was very helpful and courteous.
William G.
4 out of 5
4/22/2023
I cannot find the words to express my appreciation and gratitude to Fredy and your customer service team today. I was faced with a tragic personal crisis while waiting for the team to complete the service on my vehicle. Fredy went above and beyond to take care of me and provide comfort to me and my family. Fredy made a friend for life with his actions. Sincerely. William G
Mary S.
4 out of 5
4/22/2023
Sal is our favorite person there!
John L.
5 out of 5
4/22/2023
Thank You Jacob always does a great job handling any needs and is friendly and good energy a positive person
Elizabeth R.
5 out of 5
4/21/2023
Fredy Campos is an excellent service manager ???? He is reliable, responsive and friendly!
Debbie S.
4 out of 5
4/21/2023
My last two cars were purchased at SMF and all my service and maintenance is taken care of there. I’m a steady customer of Santa Margarita Ford because of professional people like Sal. Best regards, Debbie S
Lourdes C.
5 out of 5
4/21/2023
Sal was very accommodating and helpful. Thank you!
Judith A.
4 out of 5
4/21/2023
He is a gentleman.

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