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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Laura F.
5 out of 5
6/23/2023
We are repeat customers
Curtis S.
5 out of 5
6/23/2023
Excellent/Friendly welcome, support & Timely completion. She is great ????????????
Sarah N.
5 out of 5
6/23/2023
Excellent service
Matthew C.
4 out of 5
6/22/2023
I couldn’t say enough good things about everyone I worked with. Clare did everything she could to help and was great with communication. The technician that worked on my truck walked by her desk and she pulled him over to answer my questions, he was also helpful and knowledgeable. I know this isn’t a dealership vs dealership type of thing but I brought my truck to Capo and they told me it was fine, clearly it was not. Answered no questions and did the minimum possible. The contrast to me shows how much dedication to your craft your dealership has, thanks again
Donald M.
5 out of 5
6/22/2023
Very pleased with my service
Jim N.
5 out of 5
6/22/2023
That was my first time using the Valet Service. One word, “Amazing”. What great service today. Perfecto!!!!!
Christina M.
5 out of 5
6/22/2023
Sal has been great to work with. He is communicative and transparent with all details of the repairs and next steps. He goes above and beyond to ensure we are taken care of and understand what needs to happen. Car repairs are never fun, but working with a trusted professional makes me feel supported as a customer, that my car is in good hands.
Mike O.
5 out of 5
6/22/2023
Clare was prompt and kept me appraised of my vehicle's progress.
Del P.
5 out of 5
6/22/2023
Thanks for your help. You guys are always friendly and helpful.
Colin H.
5 out of 5
6/22/2023
Everyone involved with today's experience were especially friendly and professional. Being nearly a 20 year customer, with the purchase of my 2004 Ford F-150 l've grown to know your dealership.
Dayle C.
4 out of 5
6/21/2023
Clare does a superb Job at service appreciate the attention and call backs
Mark F.
5 out of 5
6/21/2023
Thanks for doing a great job fixing our car and getting a ride home as well as back from Uber.
Amy P.
5 out of 5
6/21/2023
Clare was great to work with and so friendly. Was a wonderful first experience at the dealer.
Patricia C.
4 out of 5
6/21/2023
Miguel was able to accomplish in a timely fashion the resolution of my unplanned car problem and helped me to get back my vehicle ahead of schedule.
Troy F.
4 out of 5
6/21/2023
Miguel is the gold standard of service managers and it’s always a pleasure to work with him. He’s always been transparent and honest and it’s very appreciated.
Mark I.
5 out of 5
6/21/2023
Miguel is very good at explaining what problems my car is having. He keeps me updated about how repairs are coming along.
Sally Q.
5 out of 5
6/20/2023
Jacob did a fantastic job seeing to it that my car was serviced well and taking care of some additional requests. He was willing to go the extra mile! Much appreciated!
Tracey A.
4 out of 5
6/20/2023
Jacob Wu was incredibly patient, explaining all the variables involved in taking care of and managing my car. I knew my vehicle was in the right hands immediately. I am thrilled by Ford service and Jacob’s ease of presence. Truly a job well done.
Gregory B.
5 out of 5
6/20/2023
Freddie went above and beyond getting my sons F150 back on the road! SM Ford really has great service and people who work there.
Danette A.
5 out of 5
6/20/2023
Sal is a top notch service advisor. He has effortlessly earned my respect and trust. I thought I would never trust anyone after Rodger. With Sal, I always feel like I’m leaving my car in the hands of family. Thank you Sal!!!

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