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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Tara T.
5 out of 5
6/27/2023
Fredy was very good at communicating with me about my car and answering my questions. Had a great experience.
Jeffrey G.
5 out of 5
6/25/2023
Freddy Campos does everything right!!! Extremely professional with gifted interpersonal skills. What I look for in any employee in any industry/profession are the person’s follow up skills. Freddy’s are impeccable!!! Please tell him to keep up the great work he does!! Jeff Gorrall.
Juilus D.
5 out of 5
6/25/2023
Thank you!
Julie R.
5 out of 5
6/25/2023
Miguel my service advisor is always fantastic. he has great manners, nice with incredible professionalism. I feel safe with RSM FORD since Miguel manages my repairs process, I work in a medical career, and I ask many ?’s Miguel knows I like to understand what my car needs, answers with an amazing education because he is highly intelligent, I spoke with Andrew to share that Miguel gives consistent service. Thank you ???? ????????
Ronald W.
5 out of 5
6/24/2023
Clair had me car done and back as promised on a timely manner. And she is also nice
Horace M.
4 out of 5
6/24/2023
Miguel, kept me updated on my car which great. Thanks Miguel I walked in to get my car and was just standing there and one of Ladies as me could she me , I said I waiting on Miguel . I told her thank you could when people see me sometimes they just look through me . So thank that lady. I didn’t get her name but tell thank you
Christina B.
5 out of 5
6/24/2023
Thank you :)
Aron B.
5 out of 5
6/24/2023
I am extremely satisfied with Freddy and your whole team Thank you
Carrie F.
4 out of 5
6/24/2023
I really need the invoice statement from the performed service for my car records.
Lori C.
5 out of 5
6/24/2023
Clare was very nice and very helpful
William C.
5 out of 5
6/24/2023
Good service on busy day! Good communication.
Colleen B.
5 out of 5
6/24/2023
Your team are amazing! Claire has personally helped me many times with my car and has always gone above and beyond! I am a customer for life!
Greg D.
4 out of 5
6/23/2023
Outstanding professional service, Prompt and courteous with my appointment and found the issue with my vehicle… Scheduling another appointment in the next few week for the recommended additional service. Gregg De Lorto
Eduardo A.
5 out of 5
6/23/2023
Everything went ok with the service of my vehicle, and Fredy Campos (service advisor) did a fantastic job, he is one of the best service men advisor at your place.
Maria P.
5 out of 5
6/23/2023
Jason was very friendly and professional. The work was done quickly and the communication about the process was great.
Samuel S.
2 out of 5
6/23/2023
I received a call that my service/warranty work was completed and upon arrival I found a scratch on the bed side. The body shop work was unacceptable. The truck was returned to Mission Viejo Auto Body and now I have been asked to personally go inspect my truck tomorrow at the body shop. There is still exposed primer on the roof and a trim piece is loose on the roof on the passenger side near back window. My truck has been with Santa Margarita Ford for close to 2 weeks and I was not offered a courtesy vehicle. I have to take time off work tomorrow to go inspect my vehicle tomorrow. In a previous visit for an oil change, I noticed a scratch on my driver door handle but I kept quiet. I would not recommend anyone to purchase a vehicle from this dealership moving forward. I’m not s person that complains about much but I feel I have to in this situation. Thanks,Sam
Geralyn K.
5 out of 5
6/23/2023
Very quick service. Happy with the results.
Justin V.
4 out of 5
6/23/2023
Sal has been my guy since Duane retired and has been excellent in his help and communication ever since. I won’t even bring my car in if he’s not working.
Timothy C.
1 out of 5
6/23/2023
I can’t say I’m completely satisfied because we just picked up our vehicle. If the repair holds then I’ll be satisfied. I worked with Freddy Campos. He was pleasant and professional.
Cindy C.
4 out of 5
6/23/2023
Salvador was very thorough and answered all my questions and provided all information regarding recommendations. The only hiccup I had was the car wash removed my antenna which I found out is standard however, I did not remember to put it back on or tell me it was on the front seat so I returned because my radio was not working and knew my antenna was missing, it was an easy fix

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