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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Inocencio G.
5 out of 5
7/6/2023
Job well done as always!!
Judy S.
4 out of 5
7/6/2023
Very helpful service by all the employees that I have spoken with.
Reilly M.
5 out of 5
7/6/2023
The whole team there is so helpful. Sal and everyone else are amazing and I am so glad to have found you
Randy F.
5 out of 5
7/6/2023
Clare was very helpful and took care of everything.
David N.
5 out of 5
7/5/2023
Jacob was outstanding and communicative regarding the status of my vehicle. I really appreciate his customer service skills.
Adam C.
3 out of 5
7/4/2023
Only feedback - if you offer a wash afterward the service, have the guys DRY or wipe down the vehicle after washing. I understand my vehicle needed to be hand washed so it couldn’t be run through the blower, but still
Rick D.
4 out of 5
7/4/2023
wish the parts for the recall would have been there since I was told Friday you had them
Rafael L.
5 out of 5
7/4/2023
Service was great
Christopher D.
4 out of 5
7/4/2023
Job completed in timely manner communication was great and was nice to pick up a clean (interior and exterior) vehicle. Thanks!
Michele D.
5 out of 5
7/2/2023
Wonderful service from all involved
Heidi V.
5 out of 5
7/2/2023
Miguel was professional and prompt, friendly and always followed through. He was great to work with.
Ricardo G.
5 out of 5
7/2/2023
Jacob was awesome! My truck was ready and he called me right when it was done first thing in the morning. He made sure my truck was washed and ready for me. He was very nice and friendly too!
Rodney H.
5 out of 5
7/2/2023
Always outstanding service and attention to detail.
Melinda F.
5 out of 5
7/2/2023
Freddy was awesome! Thank you for the rental as well.
Charles A.
5 out of 5
7/2/2023
Miguel is great! Knows his stuff and is excellent at communication and followup
Sharla G.
4 out of 5
7/2/2023
Sal was great. Disappointed repairs can’t be covered under warranty, but that’s not Sal’s fault. He was great at keeping me updated.
Rafat F.
5 out of 5
7/1/2023
Clare was very caring and wonderful .I really appreciate it.
Derrick C.
5 out of 5
7/1/2023
My husband & I have had Dwayne Litz for our service advisor for almost 25 years until his recent retirement. I had the pleasure of working with Jacob Wu yesterday. His customer service is fantastic & I will go out of my way to come to him for all of our car service needs because of his approachable, & willing to help & kind nature attitude. You are very fortunate to have Jacob on your team at RSM Ford! Thank you Cathy Crawford!
Jeannette J.
5 out of 5
7/1/2023
Clare is a delight to work with. She has wonderful follow-up and takes time to thoroughly explain what repair is needed and why. She is friendly and exhibits outstanding customer service.
Courtney M.
5 out of 5
7/1/2023
Miguel was great! Very accommodating, communicative, and helpful.

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