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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Samuel P.
5 out of 5
7/18/2023
Clare did an excellent job handling my service request. Her follow-up was the best I've ever received from RSM Ford.
Marcela J.
4 out of 5
7/18/2023
Fredy was very professional, he paid attention to all my questions and answered them all. He also gave me a timely call as soon as my vehicle was ready, specially since I asked him that I needed to know before an specific time.
Jon K.
5 out of 5
7/18/2023
I appreciated Claire’s continued updates throughout the day. It was especially helpful with planning the afternoon around the pick up of the vehicle. Especially helpful with her assistance regarding pricing of the parts needed for the service of my vehicle. Thanks again and I appreciated her professionalism. Best
Caro A.
5 out of 5
7/18/2023
Appreciate the help Sal provided!
Wanda F.
4 out of 5
7/18/2023
Fredy was wonderful it was the only one that made me feel like he cared about me. He updated me on what was going on, so I wasn’t left hanging. My irritation was how much it cost to replace the sensor Underneath the front bumper- so close that if you run a little bit onto the front curb when you’re parking, you can break the bracket…. And it’s almost $2000 to replace it! I don’t know of anyone that hasn’t at one time or another hit the curb and gone a little bit over at least once. Sensor should not be where it is located
Tamer G.
5 out of 5
7/18/2023
Fast reliable and efficient.
John D.
5 out of 5
7/16/2023
Excellent service and communication
Judy L.
4 out of 5
7/16/2023
Salvador was ready for me when I arrived. He was very kind and curtiousy. Informed me what was going to be done and how long it was going to take. I am very pleased with my service.
Dustin A.
5 out of 5
7/16/2023
Straight forward and professional. Easy to work with.
Charles P.
4 out of 5
7/16/2023
Sal is gold! I requested him by name, and he always takes care of every small detail. I have to say though, that I make a point to discuss my expectations and goals up front, and I believe this helps lead to a more satisfying customer experience.
Richard L.
5 out of 5
7/15/2023
He always treats us like family.
Lonnie W.
5 out of 5
7/15/2023
Sal was very professional and helpful
Joseph A.
4 out of 5
7/15/2023
Freddy Campos worked diligently to get my problem resolved!
Lorene M.
1 out of 5
7/15/2023
Please call me. I would like to discuss my options experience
Bob R.
5 out of 5
7/15/2023
Very good service all around.
Kasey B.
5 out of 5
7/15/2023
Very impressed with the level of service and communication with todays service.
Ryan M.
2 out of 5
7/14/2023
This is the second time my cam phasors have failed on the truck. The truck was purchased sept ‘17. One failure at @ ‘19 and now again. I had also complained about rough shifting earlier in the year, most likely that was an early sign of failure that the techs didn’t identify. I feel that a part as important as the cam phasor shouldn’t fail so early or often. Obviously it was a faulty part from the factory but then replaced with the same faulty part. My service advisor told me there is a new and improved part that should solve my problem. I expect ford or the dealership to make this right
Alex R.
4 out of 5
7/14/2023
No problem thanks
David B.
5 out of 5
7/14/2023
Good sales person
Roger W.
5 out of 5
7/14/2023
Sal speaks English very well

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