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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
George D.
5 out of 5
7/27/2023
As always Freddie supplied excellent customer service and all of our concerns were take. Care of by the team????
Michelle P.
5 out of 5
7/27/2023
Great service thank you
Jonathan K.
5 out of 5
7/27/2023
Clare had excellent customer service.
Jeremiah H.
4 out of 5
7/26/2023
First time customer , had an appointment. I was not greeted in the beginning at all. Jacob recovered nicely offered a discount for my inconvenience. He was very helpful once we got started.
Bobbie C.
5 out of 5
7/26/2023
Thank you for getting the car in and recall completed so quickly.
Steven L.
2 out of 5
7/26/2023
Miguel was fantastic! Most of my issues were fixed. I did ask if service could reroute a rear HVAC heater hose away from the exhaust manifold but this was missed. My only other issue was the vehicle was returned with grease marks all over the steering wheel and large grease marks on the front passenger floor mat, rocker panel, and even the door panel. It would have been nice to have this all cleaned up before hand. Otherwise, the car seems to be running fine. Thank you!
Bridget S.
5 out of 5
7/26/2023
Thank you so much, you were so patient and kind I truly appreciate you
Chris Y.
5 out of 5
7/26/2023
Service department is always helpful and punctual!
Darlene S.
4 out of 5
7/26/2023
Thank you to your team and Ford for replacing the broken parts free of charge. Really appreciate you all stepping up for me. Sincerely, Darlene
Eric P.
5 out of 5
7/26/2023
Excellent service experience today. The valet service was especially appreciated. And Sal did a great job reaching out to keep me informed of the status of the work. Thank you.
Kelly J.
5 out of 5
7/26/2023
Freddie is very friendly and a great asset to your company. He went above and beyond for me. Your dealership is amazing. I really appreciate the special treatment you gave. Thank you.
Marie-Noelle P.
5 out of 5
7/26/2023
Miguel always provides outstanding service. Thank you
Deborah W.
5 out of 5
7/25/2023
I worked with Sal in Customer Service. He was great too work with. Thanks so much, Debi Wilbur
Lawrence S.
4 out of 5
7/25/2023
I'm still not certain of the benefit provided by "Repel" a charged addition to the purchase price. The service was included but no documents or service description was given
Kathleen S.
5 out of 5
7/25/2023
Sal was very helpful. Thank you!
Lane M.
5 out of 5
7/25/2023
Fredy's great. He always takes care of customers. That's why I keep coming back.
John L.
3 out of 5
7/24/2023
The abs brake light would come on along with the the brake light like the parking brake was engaged, but the truck was running fine, sometimes this would happen , sometimes not. The dealership had the truck for a day and half, trying to duplicate the issue, it stopped and could not find anything wrong….they did not charge me and they washed my 25 year old Ranger….now that’s special
Michael H.
5 out of 5
7/23/2023
Miguel is always very helpful and gets my vehicle ready when promised. Completely satisfied with service at Santa Margarita Ford, I would definitely recommend this dealer to friends and family. Thank you.
Modesta B.
5 out of 5
7/23/2023
Estoy muy satisfecha con el servicio y la atención que me proporcionó Miguel aparicio y la forma en que me explico todo sobre mi auto y lo que se le biso uy lo que nesesita muchísimas Grasias ????????
John S.
5 out of 5
7/23/2023
Excellent customer service, communication, and follow up.

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