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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Charles T.
5 out of 5
9/12/2023
Great service Miguel…thank you!
David H.
5 out of 5
9/11/2023
Thanks
Debbie S.
5 out of 5
9/11/2023
I’m a loyal customer of Santa Margarita Ford. I purchased my last two cars from you and have all my service work done by SMF. Buying a car and having it maintained is not high on my list of fun things to do. But your staff has such a passion for making my car experience a good one that I always leave happy. Best regards Debbie S
Michael D.
5 out of 5
9/10/2023
Great service
Kenneth P.
5 out of 5
9/10/2023
Concise competent courteous informative
Lindsay L.
4 out of 5
9/10/2023
Thanks as always, Jacob! I appreciated that you called to confirm whether I wanted to add on the extra diagnostic and also provided the cost estimate. You’re always so helpful to our family!
Gerald H.
5 out of 5
9/9/2023
Clare was very pleasant and provided great customer service.
Edward R.
5 out of 5
9/9/2023
Sal was a gentleman, a professional, and a pleasure to deal with. Give the man a raise, he’s a great representative for your organization
Corey T.
5 out of 5
9/9/2023
Thank you for everything
James M.
5 out of 5
9/9/2023
Great Service! From Drop off to getting services, RSM Ford is great!
Aleta O.
4 out of 5
9/9/2023
Clare has been great and has a big job filling the shoes of Dwayne, who had been my service advisor for 25 years!
Donald C.
5 out of 5
9/9/2023
Gave concise and timely information on the progress of repairs. Friendly demeanor.
Mark B.
5 out of 5
9/9/2023
Miguel is professional. I always get treated well when I come to get some car work done.
Jonathan G.
5 out of 5
9/9/2023
Great and efficient service
James G.
5 out of 5
9/9/2023
It was very efficient. Sal was great keeping me posted throughout the day on what needed to be done and when drop off was expected. I would try it again.
Larry L.
4 out of 5
9/9/2023
Sal is a great advisor and is the one I choose for every repair
Edward M.
5 out of 5
9/9/2023
Good follow through , Freddie kept me up on where the mechanics were and when the vehicle was ready to go home with me .I was a Tuttle Glick Ford customer but you guys exceed them in day to day service .
Don J.
5 out of 5
9/9/2023
She was so wonderful. I’m very happy to have meet her. Very knowledgeable!!!
Brad S.
5 out of 5
9/8/2023
Excellent Customer Service!
Rich K.
4 out of 5
9/8/2023
Best customer service I have received in decades. The Santa Margarita Ford team in my opinion should be viewed as The Gold Standard of Customer Service. I would like to shake the hand of the owner to personally thank him for setting the example to follow. Rich K

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