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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Ron H.
5 out of 5
9/15/2023
It took a while but I am completely satisfied with the service that was done. Thank you.
Paul B.
4 out of 5
9/15/2023
Good job Fredy A+ but lower your cost on the windshield wipers ???? Take care
Vincent B.
5 out of 5
9/15/2023
Very helpful and knowledgeable of ford F150
Rob H.
4 out of 5
9/14/2023
Miguel Aparicio is the reason I have my Edge serviced at Santa Margarita Ford. He is highly professional, efficient and friendly. He always gives me options (without pressure) when it comes to servicing my vehicle. He is friendly and always remembers me. I know my vehicle is in good hands when I drop it off. My wife and I appreciate his dedication to his job.
Elizabeth O.
5 out of 5
9/14/2023
Clare was a true professional and an excellent communicator. Highly recommend!
Kim M.
4 out of 5
9/14/2023
Clare is an outstanding service rep!
Matthew T.
4 out of 5
9/14/2023
Jacob was very professional. I appreciate the honesty too. Nothing was discovered with the steering module and RSM Ford has the integrity to not up-sale when no items were discovered. Kind Regards, Matt Trudell
Mike A.
5 out of 5
9/14/2023
We were completely satisfied with the service performed . Service was don in a timely manner .
Caden W.
5 out of 5
9/14/2023
Great service!
Marlo O.
1 out of 5
9/13/2023
I’m assuming the service tech checked my def level by scrolling through the quick view on the dash and it said ok but when I looked at the actual def gauge the level was down to a quarter tank and needed to be filled soon especially if I’m going to tow a trailer or go on a long trip. Other dealerships, Have left it at 3/4 full or full, and yes I do get charged for the top off of def but it save me another trip down to the dealership or on the rd when I get the 500 mile warning
Wayne W.
2 out of 5
9/13/2023
I am completely satisfied with my experience with Sal. He was quick to send me text communication about the needs of the car and provide quick service updates. He also provided me options to help me make decisions quickly. Where I am concerned is that during my previous visit it was marked that my brakes were good in the green level. However, this time only about 10,000 miles later, the explorer required new rotors and brakes! I do not know how/why was missed during the previous service visit, but I was not expecting this and the obvious financial hit.
Steven H.
5 out of 5
9/13/2023
Miguel Aparicio always does a great job and makes us feel like we’re his only customers!
Janice D.
1 out of 5
9/13/2023
Don't send me a text that my car is ready to be picked up if it's not. I got 2 text messages that my car was ready. After waiting 20 minutes I wasctold it was waiting to get washed.
Brandon W.
5 out of 5
9/13/2023
Professional and Helpful as always
Maria G.
5 out of 5
9/13/2023
Fast and quality service! Great job!
Rachel C.
5 out of 5
9/13/2023
Jacob is always so amazing I love working with him he’s the best I’ve worked with over my many years with you!
Vicki G.
5 out of 5
9/12/2023
Thank you!
Todd S.
4 out of 5
9/12/2023
I was happy to see my bill was less than the amount estimated when I dropped of my vehicle.
Don R.
5 out of 5
9/12/2023
Clare did a fabulous job.
Mark M.
5 out of 5
9/12/2023
Fredy is the main reason I am a repeat customer. His customer service is exceptional and your service techs do fantastic work. Keep up the great work.

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