Santa Margarita Ford Auto Repair Service

Car is still having issues starting since bringing it in for the original issue. It took my husband 4 tries to get it started last night after picking it up from being serviced earlier that day.

I came in 3 days prior to making appointment so you could make sure you had or ordered the parts needed for my 20,000 mile service and ethe 6 pending Ford recalls. I was told you couldn’t order the parts needed until the truck was actually in for service (which is ridiculous since I had the service bulletins/recall notice with me) But I was told “at least we can handle the few (2 or 3) recalls that were just software updates. So I dropped my truck off on Friday night for a 7a Saturday appointment. I arrived at noon on Saturday and was told they couldn’t fix ANY of the recall items because parts needed to be ordered and your ability to fix the software recalls didn’t exist because the interface between your dealership and Ford wasn’t working …. And hasn’t been working for over 2 weeks! Why wasn’t I told this when I made the appointment and was trying to make sure I didn’t need to return again for the same repairs? At least the paperwork I received after the 20,000 mile service was done showed that you rotated the tires and changed the oil and filter. BTW it’s a Ford Lightning…. There is no oil or filter to change. When I arrived at noon on Saturday there was no one in the service area but me. It took 25 minutes for someone to get my truck so I could leave (after I asked 15 minutes into it “what was taking so long and offering to go back and get it myself.) Very dissatisfied customer

Fredy was fantastic! I appreciated his friendliness, effort, and communication. Will definitely be back!

Nice first impression

Always a pleasure taking my vehicle here! Seamless and always taking care of the customer!

Fantastic, Freddy was great.

Thank you, Clare, for your terrific service! I appreciate your willingness to help my husband and me with all our questions and concerns with our Flex! You are a great asset to SANTA MARGARITA FORD!!!! Maureen H

Miguel was efficient, friendly, and provided outstanding customer service as always. I fully trust him with my vehicle and the other service staff is just as helpful and friendly.

Salvador went above and beyond to take care of the issues with my vehicle!!

Great experience! Better than I expected, thanks to you, Clare. You are a great service advisor, very personable and professional.

My service rep was fine. The COVID Gouge is ridiculous. I have been driving past Tuttle click Ford to do to RSM Ford. But now I will have to find another place.

Service advisor had great communication and made sure everything was taken care of.

Friendly and pleasant to deal with.

Thx

Miguel is the best. He's the reason in keep coming back to the dealership.

Sal is great with communication, always providing status updates. Truck required major work that was under warranty and it was never questioned, the team identified the problem and went about fixing it within a reasonable time frame.

Jacob is great!

Thanks Sal!

Great Job Sal and team

Was able to take care of my concerns along with recall within the same day. Thank you for your service and time.