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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
JOHN B.
5 out of 5
3/5/2021
All was great!
Evan S.
4 out of 5
3/5/2021
I truly enjoyed my experience today. Although this trip cost me a lot of money, Miguel was externally professional and walked me through all of my options.
MIKE S.
4 out of 5
3/5/2021
I went back to Ford from being in my tundras for 14 years. This was a great experience where my f250 was picked up and dropped off. My advisor Fredy kept me up to date and the guys who picked up my truck were very professional. I’m impressed. Thank you for the great service. Michael Staubly
FERNANDO A.
4 out of 5
3/4/2021
Very satisfactory and professional
Amir G.
5 out of 5
3/4/2021
Thx for the great service
Lyle M.
5 out of 5
3/4/2021
Miguel is the best, very knowledgeable and helpful, I wouldn't trust my car with anyone else!
Laurie C.
5 out of 5
3/4/2021
Excellent and timely service. Thank you!
DONALD L.
4 out of 5
3/4/2021
Santa Margarita Ford has been a great dealership for me, since I bought my truck, in 2016!
LOUIS P.
5 out of 5
3/4/2021
Always takes care of the car issues in a prompt manner and keeps us informed of the repair process. Have been going to Duane.
Erik A.
5 out of 5
3/4/2021
Duane was extremely helpful and courteous. He was especially knowledgeable and his personality was easy to like. Keep him!
DAVID S.
5 out of 5
3/3/2021
Miguel was very professional and provided excellent service, as he has always done!
Stephanie B.
1 out of 5
3/3/2021
I was completely satisfied until I got home. I opened my trunk and the last pair of seats was semi-flipped up squishing my stroller and other items I had in my trunk space. After quite a bit of pulling and pushing buttons I was able to free the things I had from my trunk from between the seats and get the seats to fully fold and stow again. I'm not sure why this would have needed to be touched for a simple oil change? I would have appreciated the person who did that, to have admitted it instead of having to have worry if my seats or stroller was broken as I tried to get it out for over 30 minutes.
Leann S.
2 out of 5
3/3/2021
Most of the people I spoke with were great and the service was quick. There was one man I spoke with when I had a question who was outrageously rude. I hope the call was indeed recorded.
JOHN B.
4 out of 5
3/2/2021
Thanks Miguel
Carlo A.
5 out of 5
3/2/2021
Thank you Duane for the years of excellent customer service.
ANN M.
5 out of 5
3/2/2021
Thanks again to Duane and his team for their continued and valued service to our family’s cats over these many years. None better than Duane Litz.
MARTIN R.
1 out of 5
3/1/2021
I asked for the works service package and DEF to be filled. Upon receiving my truck the DEF was not filled nor was it washed. I actually got it back dirtier than when I dropped it off. There was and still is oil smudges on the front quarter panel as well as rear passenger door. Not cool and probably wouldn't recommend to others.
Jim G.
5 out of 5
2/28/2021
I appreciate Duane’s attention to detail and superior customer service.
JEFF G.
5 out of 5
2/28/2021
Love the service and entire team at Santa Margarita Ford!
Vito G.
5 out of 5
2/28/2021
Miguel was a great help in getting my problem solved. Thank you.

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