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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Kevin R.
5 out of 5
3/10/2021
Duane is always great to work with. I appreciate his integrity and his excellent customer service
LONA L.
1 out of 5
3/10/2021
My boss 302 Laguna seca has always been hand washed. I expected that my car would be treated the same way but it was not. It now has deep scratches from the automated car wash. I do not have this problem with sending my camaro 1le to the dealership. I am now forced to seek professional care for my deteriorated paint finish.
Roger P.
5 out of 5
3/10/2021
First time I have used RS Ford service and met Asst. Svc. Mgr. Duane Litz. I was impressed with Duane’s professionalism and customer service.
Zach C.
5 out of 5
3/10/2021
Miguel my service representative was amazing, he made my experience with Ford awesome. I never hesitate to bring my Truck into Santa Margarita Ford because I know Miguel Is on top of it and just does an outstanding job.
Pamela K.
5 out of 5
3/10/2021
Salvatore did a great job of key in me abreast of what was going on! It was a pleasure to work with
James W.
5 out of 5
3/9/2021
Great job. Very happy with the Serivce.
Phillip S.
5 out of 5
3/9/2021
Fredy Campos was on point!! Very courteous, very professional!
Froilan N.
5 out of 5
3/9/2021
Excellent service Thanks
Tina L.
5 out of 5
3/8/2021
Salvador was very friendly and informative. He made my experience a good one and I will be back in the future. Thank you!
Maria F.
5 out of 5
3/7/2021
Samuel is great as well as Miguel. First quality service received all the time
Chris F.
3 out of 5
3/7/2021
Would like to have appraisal for our 2008 Edge. 116,000 original owner miles. Great condition. Pricing for a new Edge.
Joseph S.
5 out of 5
3/7/2021
Miguel was really cool and made the experience quick, and enjoyable
Cameron W.
4 out of 5
3/6/2021
Thank you Miguel. I appreciate your help with my F-150 and being honest and up front with me
Linda A.
5 out of 5
3/6/2021
Brandy was so accomodating. Thank you
David M.
5 out of 5
3/6/2021
I really appreciated Freddy, sincere and friendly!
Joseph S.
4 out of 5
3/6/2021
I’ll look forward to getting the survey.
Howard D.
5 out of 5
3/5/2021
Sal and his team continue to exceed all service standards. Thanks to him, I will always return
Blake M.
4 out of 5
3/5/2021
Miguel came highly recommended from a friend and he did not disappoint. Truly a great experience all around. Thanks Miguel, I’ll be passing 3 ford dealerships to get my car serviced from you.
SANTOSH K.
1 out of 5
3/5/2021
Cabin Air Filter was recommend to replace as i forgot to get it last time as the service agent said he can replace at no charge i took it this time for oil change and he said there will be a seperate charge to install air filter (things get changed from last time to this time as i was working with different service agent and i asked to check the record he never came back)
Christopher W.
5 out of 5
3/5/2021
Always the best service at Santa Margarita Ford!

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