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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
MOORE FAM.
4 out of 5
3/19/2021
The only thing problem we had was that the change oil light was not reset. We called and a tech talked me through the process to reset it and now all is good. As is usual, Duane did a great job.
Sandra E.
2 out of 5
3/19/2021
With the larger service I feel my car should have been washed
Kevin B.
4 out of 5
3/19/2021
Duane is the reason I always buy Fords!
Marcella Q.
5 out of 5
3/19/2021
The people at Santa Margarita Ford are always so nice, professional and helpful!
Arlene R.
5 out of 5
3/19/2021
Great customer service. Sal was very focused on providing timely and effective service. Great!
DENNIS H.
5 out of 5
3/19/2021
Duane is great to work with. Very professional. That is why we always ask for him when we bring our Flex in for service.
Lindsay K.
5 out of 5
3/18/2021
Awesome as always!
Hillary L.
5 out of 5
3/18/2021
Duane did a great job!
Gordon H.
5 out of 5
3/18/2021
Duane Litz took care of me. Thank you Duane.
Brian R.
4 out of 5
3/18/2021
Received trade in info while I was there!
Anthony A.
4 out of 5
3/18/2021
Duane is amazing
Terrance A.
4 out of 5
3/18/2021
Friendly, helpful & knowledable
Darcy S.
5 out of 5
3/18/2021
Great experience with Fredy! Friendly, helpful, professional, appreciated the care and the follow up, and, the friendly service. Hope to get to work with him next time!
Rob H.
4 out of 5
3/18/2021
Miguel has been responsible for servicing several of our vehicles and we trust him completely. He is professional, reliable and we would not have our vehicle serviced at any other dealership. He is a valued asset to Santa Margarita Ford.
Ryan O.
4 out of 5
3/18/2021
Always appreciate Miguel! Came in with engine trouble and of course it was a problem outside of warranty coverage. Miguel helped me out, gave me what small deals he could and made the whole thing easy as could be! Great communication and open with me through entire transaction.
Mitchell R.
5 out of 5
3/18/2021
Miguel is always an absolute pleasure. Keeps me updated and facilitates any questions I have about the process.
Michelle B.
5 out of 5
3/17/2021
It was a pleasure to work with Fredy today. He was very professional and took very good care of myself and my vehicle.
LYLE M.
4 out of 5
3/17/2021
I say it every time, the reason I go to the dealership is because of Miguel! He's caring, honest and knows his job! Having some issues with the mechanics, but still love SM Ford!
Joan B.
5 out of 5
3/17/2021
All good and fast service. Duane has always treated us well.
Susan D.
5 out of 5
3/17/2021
I am very pleased with the customer service I received from Jonathan. I don’t remember his last name. He was was very professional, personal and helpful. It was definitely a good experience.

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