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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Robert K.
5 out of 5
7/8/2021
Nice work all around. Thank you
Dan C.
5 out of 5
7/8/2021
Awesome job
DAVID G.
4 out of 5
7/8/2021
Good guy.
Lori K.
4 out of 5
7/8/2021
Miguel is the best!
Fred H.
4 out of 5
7/7/2021
Always helpful and I always have complete confidence in the work that was performed.
BARRETT D.
5 out of 5
7/7/2021
Miguel was very helpful, clear with his information and updating me. The whole experience was great.
Michelle P.
4 out of 5
7/7/2021
Duane was awesome, kept me abreast of initial assessment of needs, discussed options, followed up with me when done. Nothing but positives for Duane!
Larry E.
5 out of 5
7/7/2021
Great job! Thanks
Ben B.
4 out of 5
7/6/2021
Everything was on time and on point. Best dealership for getting service in OC
Matt M.
5 out of 5
7/6/2021
Everything exceeded my expectations and Miguel was exceptional in his customer service, explanation on repairs and keeping me updated throughout the entire engagement.
DAVID T.
5 out of 5
7/6/2021
Excellent service
Catherine E.
2 out of 5
7/4/2021
I was pleased with the outcome of my experience at Rancho Santa Margarita Ford. However, Mr. Litz said I failed to purchase road hazard insurance on my four new tires purchased two weeks ago & that I had bad luck as my tire with a chunk of metal was beyond repair. I told him I was not offered road hazard protection at the time of service. Despite my explanation, he quoted me $190 to replace the tire. In the end, Mr. Litz said he would pay for my tire out of his pay after my friend advocated for me on the phone. He shamed me in the waiting room in front of three other customers demanding to know the name of my friend who was calling him to ask him to help me with the tire. He threw the paperwork in the trash & would not have eye contact with me when I said thank you and drove my car out of the facility. Mr. Litz is not a fine service representative of RSM Ford.
DOUGLAS B.
4 out of 5
7/4/2021
Sal takes the time to welcome you and find out how you’re doing before discussing what the services they will be doing. He then walks you through what was done and found. He’s professional and knowledgeable!
Dena M.
5 out of 5
7/4/2021
Miguel was very professional, courteous, and knowledgeable. He did a wonderful job keeping me informed and up-to-date with everything that was going on. He is a wonderful representative of your company!
Roxanne S.
5 out of 5
7/4/2021
Your staff very kind have never had bad service there thank you
Eric H.
4 out of 5
7/4/2021
Duane is the stuff. Five years he has given me the best service ever. He is the stuff. He sees me and runs to the customer and gets my stuff done. He has to be the guru of your service division.
Larry L.
5 out of 5
7/3/2021
Sal is one of your best advisors. He has always attended to all my needs and exceeds expectations
Kristin H.
4 out of 5
7/3/2021
Fredy is great!
LINDA H.
4 out of 5
7/3/2021
Excellent communication about what service my car needed and helped arrange an Uber ride home and had my car dropped off at my house the next day when diagnostics took longer than expected on a problem I was having with steering wheel and touch screen controls of sound system. He also found out that the problem will be covered under my extended warranty when the part comes in. It is apparent that Sal cares about giving the best possible customer service.
EDWARD B.
4 out of 5
7/3/2021
Miguel was awesome but your text messaging system is a day late and a dollar short.

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