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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
DON W.
5 out of 5
7/13/2021
Miguel was terrific
Celia C.
5 out of 5
7/12/2021
Miguel and the team are great. He keeps me informed throughout the service. And always gets the car turned back around to me as soon as possible
Yolanda V.
5 out of 5
7/11/2021
A job well done..????????
Chris E.
4 out of 5
7/11/2021
Easy - will be back
Greg C.
5 out of 5
7/10/2021
Great experience! Would come back again anytime.
ANTHONY S.
4 out of 5
7/10/2021
Duane has been our service advisor for over twenty years. Duane has always given us 110 % of his service. Happy to have him as our Service Advisor. Anthony and Kathy Sidoti
Cherrie H.
3 out of 5
7/10/2021
Santa Margarita Ford is the greatest auto store in south Orange County, I drive 40 miles to get my vehicle serviced with Duane, I only drive Ford vehicles, I have been bringing my vehicles to Santa Margarita Ford since they opened about 25 years ago.
Damian M.
4 out of 5
7/10/2021
Duane is very knowledgeable and knows what he is doing!
Hugh W.
4 out of 5
7/10/2021
Dwayne is the only service writer I’ve been to in all the years I’ve been coming to your dealership he gives me the best service so I stick with him and all that work that was done today was fine no problem
Dayna O.
5 out of 5
7/10/2021
excellent service as always!
CURTIS S.
5 out of 5
7/10/2021
Miguel I was great at keeping me updated in the status of my truck.
LISA S.
5 out of 5
7/10/2021
Dwayne has been excellent at service very thorough and a very kind man
Patrick C.
5 out of 5
7/10/2021
Duane is the best service advisor anywhere. I ask for him always, he is honest and communicates really well.
Steven K.
5 out of 5
7/9/2021
Duane is a great asset for RSM Ford
Nextech Systems.
4 out of 5
7/9/2021
Easy, no issues.
Wayne N.
5 out of 5
7/9/2021
Freddy was very nice and personable. He did his best to communicate with me as to what my car needed and how long it would take. He was great to work with.
Ronald C.
4 out of 5
7/9/2021
The service is always great at SM Ford. We have serviced a total of 6 vehicles at SM Ford & purchased 4. I always recommend SM Ford to friends,
Christine T.
4 out of 5
7/9/2021
Duane is solid - lucky to work w him.
SCOTT D.
5 out of 5
7/9/2021
Excellent customer service from Sal. Professional and prudent communication regarding the vehicles status. Thanks Sal!
Carlos J.
5 out of 5
7/9/2021
Great as always!

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