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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Niko D.
5 out of 5
10/24/2021
Excellent service
Sally H.
1 out of 5
10/24/2021
The quote for the new tires was originally quoted incorrectly.
Sean F.
5 out of 5
10/23/2021
Sal provided excellent service and communication.
Lane M.
4 out of 5
10/23/2021
Duane is the service writer that i have been going to for 20 years. I trust him.
Scott B.
5 out of 5
10/23/2021
Dwayne is the very best
Deborah C.
5 out of 5
10/23/2021
Miguel was great. He was professional, friendly and kept me informed about the timing on my Explorer!
Eric O.
5 out of 5
10/23/2021
Awesome service! The best!
John W.
5 out of 5
10/23/2021
Very happy
Brenda M.
5 out of 5
10/22/2021
Freddy was Awesome !!! Thank you so much for Great experience ????
PHILIP G.
1 out of 5
10/22/2021
My wife was not given the key when she picked up the car. I had to go back the next morning to get it. The radio antenna was not reinstalled and was on passenger seat when she picked up the car.
Kea L.
5 out of 5
10/22/2021
Thank you sal!
Kaye M.
5 out of 5
10/22/2021
Thank you! K
Steven M.
5 out of 5
10/22/2021
Miguel was great!
David G.
5 out of 5
10/22/2021
Sal did a great job. He’s honest and cares about his customers and you should give him a big fat raise!
Cindy H.
4 out of 5
10/22/2021
The service that Miguel provided was outstanding he really went the distance for me and even arranged my car rental pick up and return and I observed him treating each customer this way as well he has an excellent work ethic and is an asset to your facility because of Miguel’s outstanding service I will only take my car and purchase my next car fromRSM Ford thank you Miguel for your 5 star service ????????
Sandra M.
5 out of 5
10/22/2021
Great customer service
Chris B.
5 out of 5
10/22/2021
Thanks Fredy and the team at RSM ford.
GEORGE G.
5 out of 5
10/21/2021
Sal has been absolutely fantastic assisting me with my service related items. 5/5 stars!
DERWYN A.
2 out of 5
10/21/2021
Sal at the service desk is awesome. Very professional. The tech who worked on my truck did not do their job properly. I had to go back to a the service center to get my truck reevaluated after hearing a distinct noise coming out of the truck. This noise would have been heard if the tech took the truck out for a test run. After reevaluating the truck, they found that the EVAP line was not connected to the CAC outlet pipe. This is a lousy and lazy job by the tech. I’m very disappointed. The truck should be looked at carefully after a job is done to make sure all lines are in place. Would be a disaster if an essential piece was not put back properly. I’m very hesitant to bring my truck back.
Julie D.
5 out of 5
10/21/2021
Miguel is professional and always does a great job.

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