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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Erik J.
5 out of 5
11/22/2023
thanks to miguel aparicio. he’s a great service representative. give that man a raise!!!!
Janice P.
5 out of 5
11/22/2023
Clare is a great service advisor. She is one of the best advisors I have dealt with. She is knowledgeable, personable and professional. I hope she gets the recognition she deserves. Clare is definitely management material and I would love to see her manage the service department, that would definitely be a plus for Ford.
Mike O.
5 out of 5
11/21/2023
Clare is the best!! Another phenomenal customer service experience!!
Jessica D.
5 out of 5
11/21/2023
Quick and great service as always!
Geraldine D.
5 out of 5
11/21/2023
Claire made the whole process, from the estimate to the actual repair/service, easy and painless. Thanks, Claire!
Kevin N.
5 out of 5
11/21/2023
Jacob did a good job and helped me
Erin S.
4 out of 5
11/21/2023
She was very helpful, troubleshot my concerns and got me on my way quickly. She even pulled up and printed out information about charging stations. I would highly recommend her and your service Department as a result.
Jeffery D.
4 out of 5
11/21/2023
I come from a service background I feel you do a better job than other ford service that are closer to my house.
Gil P.
5 out of 5
11/21/2023
RSM Ford is the best especially with my service advisor Miguel Apariccio
Scott W.
4 out of 5
11/19/2023
Jacob and the entire team could not have been more professional and accommodating. You all make the service process so smooth- from the scheduling to the lift ride home to vehicle pickup. Another job well done, I have been so impressed with Santa Margarita Ford that I have told friends and family about you. In a time of lacking customer service across the board with almost all companies, you guys stand out in such a positive way. Keep it up! Thank you
Tony M.
5 out of 5
11/19/2023
Sal was fantastic.
Albert M.
5 out of 5
11/19/2023
Very professional service, great experience
Everett O.
4 out of 5
11/19/2023
Claire was very helpful in explaining how my challenge with the seat in my Explorer lined up with a service bulletin. Having the part in stock meant Claire could get me my vehicle back in just a half a day. I would recommend Claire as a service writer to any Ford owner.
John S.
2 out of 5
11/19/2023
My service rep was courteous and helpful. Very responsive. The technician’s pricing estimate for seat connector repair was way off. I had the repair done elsewhere for 75% less than RSM estimate, and it was done in 1/3 of the estimated time same day. RSM quote a need to wait 4-5 days to get parts. This makes me question the quality of the other warranty review that was done on the vehicle. I don’t expect I will return to this dealer or recommend this dealer to other ford owners.
Audy M.
5 out of 5
11/19/2023
Excellent service.
Faris J.
5 out of 5
11/19/2023
Clare is absolutely amazing at her job and ensures the customer is always notified through the process and taken care of.
Arthur F.
5 out of 5
11/18/2023
Thank you
Kim A.
5 out of 5
11/18/2023
Jacob was great at keeping me informed about my vehicle repairs.
Alireza M.
5 out of 5
11/18/2023
Great Service.
Robert B.
4 out of 5
11/17/2023
Sal is the best!

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