Nice job fixing the system glitch for my loved Porsche
Everyone was nice and all requests and service preformed per manufacturer
Very professional. Timely communications on progress of vehicle work. Excellent review of service completed. A pleasure to have as a service advisor.
Kayla is the reason I come all the way from Oakland to service my car at your dealership!
She is always professional and pleasant Great to work with
Very prompt, and very pleasant experience.
Very upset! First I was mislead in believing my warranty was pre approved. So I dropped the car off, come to find out nothing was approved. So the car sat at the dealership for 2 weeks. I then asked Kayla for a quote over email, then over voicemail, she was just horrible at getting back to me, I literally kept calling and calling. Then, finally an email with a quote of $2700 for an oil change. So I had to personally come back in and spoke to the service manager Ron to complain. He was not much better at tackling my issue or even listening to me as a customer. Come worse, I go to pick up my vehicle to find out that the oil change has not even been done after the Ron specifically told Kayla right in front of me, “He needs an oil change”. The real topper was all four of my custom over 8K rims were damaged while under the care of Livermore Porsche. Beyond upset with this dealership and their service!
Kayla is awesome. She always was very friendly and tried to do everything she could to accommodate me. Kayla is an absolute asset to Porsche of Livermore.
Kayla is very competent and knowledgeable. Always very satisfied with my interactions with her and personally request to work with her every time we need to bring in out Cayenne and Panera.
Thank you for all the care and attention with the vehicle. Keep up the great work.
Thanks for making this service appointment quick and simple.
She’s a great resource . I appreciate her responsiveness
Both girls at the front desk Kayla and Pamela are a delight to work with!
Kayla was excellent. Kept me updated and explained all the repairs and work done. Very professional.
Several reasons we are dissatisfied.
1. Quote to replace windshield was $1600. When work was done it was $2,300. You did the work without telling me of price increase. Then I was told I need to pay before releasing the car.
2. You basically held my car hostage because you wouldn't release my car unless I bought tires from you. This is highly questionable practice.
3. You didn't wash the car after a week?
Please call my husband Mike at ****-****-xxxx. He would like to speak with you.
Especially competent and accommodating!
5-Star experience! Amazing service! Great communication!
Thank you, Kayla and the Livermore Porsche team!
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