Alex and everyone in your vice department did an incredible job detailing my vehicle. The work from beginning to end was exceptional! I will return to your dealership for future services. Thanks to all who had a hand in this process. Job well done!!!!
Alex was very knowledgeable and took time to make the experience at Subaru personal by talking about our dogs and his car rebuild. He was courteous and professional and I would like to use him again in the future as my service rep.
He was a competent, energetic service agent. Happy he’s at the Livermore location.
The service team is always exceptional in my experience.
Sat in vehicle for 40 minutes waiting for a technician. Once one arrived he said “ sorry, several people called off today.”
The drop off area was incredibly congested. Cars packed up against each other, no space to maneuver, several close calls with cars careening into back service area. Not enough physical space for distancing or separation of the mass amounts of vehicles you have stuffed in there. Only positive was that I got an Uber ride out of there.
Very thorough and helpful with the visit! Thanks!
Hamed really stepped up on the day of my service. The service department was clearly short handed, and Hamed remained pleasant and provided great customer service despite the circumstances. He even had to stand in as the cashier that day, and performed all roles with a smile.
Heather was very helpful and efficient.
She is a valuable asset to your team.
Second time taking the vehicle in to have the steering wheel aligned.
Issue is still not resolved.
Best service I’ve ever had from anyone. A really great experience. Dean Pendley is the best!!!!!
ALEX IS AMAZING! HE ALWAYS GETS BACK TO ME QUICKLY WITH ANY QUESTIONS THAT I HAVE AND REALLY ACCOMIDATES ME IN ANYBWAY HE CAN. I REALLY APPRECIATE HOW HE GOES ABOVE AND BEYOND FOR ME!
Alex is a very professional and personable employee. I appreciated his help this morning!
Heather was very professional and knowledgeable, appreciated her attention to detail to ensure my problem was resolved
She explain the service my Subaru needed in great details!
Thank you????
Thank you Dean for your great service!
David
It was amazing getting through the process with Dean !! He rocks !!
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