Dean was terrific! I will ask for him in the future. He is a great asset for your dealership.
I made the appt weeks in advance and said I’d wait. I get there and am told there is a 3hr wait. I was provided an Uber. I was nfy’d car is done, now being washed and will call for an Uber. An Uber was not avail, fortunately I found a neighbor. Got there, got processed by a very nice gentleman. The woman that checked me in was not there. Car was outside waiting. Unwashed. I normally don’t care. But when you tell me it’s being washed and isn’t, means you really have no clue. To very good customer service.
Yes I was very satisfied with the customer service /hat mr. Dean Pendley provided, thank you... *****
Dean was really friendly, on his game, and had a loaner ready when my car took am extra day in sevice
Thank you for the complimentary warranty extension!
The check-in to drop off my car this time was much faster than any other time before (i.e. reduced wait time from over one hour to 10 minutes). I hope to see this trend continue. I also hope to see it improve further by implementing a line so I don't have to ask if a service rep is available or not when I arrive for my service appointment.
Very professional and kind
When car was picked up, it was pointed out that a wheel alignment was needed. In the past, service department would have called with info & it would have been taken care of while car was already in for service. Now I have to come back, or go elsewhere.Disappointed, expected attention to details.
Dean is the man! Good guy
Thanks for the excellent service.
Being a customer of Livermore Subaru’s has been a breath of fresh air considering everywhere else I have purchased a vehicle and done maintenance. Everyone has been polite and friendly and answered all my questions and have all been willing to listed to everything I have had to say. The purchase and the three maintenance visits I have had since December of 2019 have been very easy and smooth. You have a wonderful team
Dean was wonderful from start to finish. I have had more then one experience working with him and his dedication to providing excellent customer service is in matched.
Dean is a delight to work with. He is knowledgeable, accommodating, good humored, friendly. Getting to Livermore from Castro Valley is not always convenient because of traffic, but I wouldn't go anywhere else, especially because Dean makes the whole process so easy.
Dean took great care of me in my repair. He had my car ready ahead of schedule. Thanks!
Kitryna exceeded my expectations today. My last two visits were not positive (due to communication issues and recall items not being completed) but today’s experience was outstanding. All my needs were met.
Kitryna was very kind and efficient, and my car was completed quickly, along with a car wash. Thank you for the great service.
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