No one called to let me know my vehicle was ready. I called no one answered. Called again and asked main operator if service was closed. After I picked up car A text came through. I had to scramble to get help picking up car. Suggestion- let customer know in advance to expect a text v call. It may have been a phone service issue with the text? My business travel was delayed due to mixup. Appreciated the car wash very much.
Outstanding work from your service team!
Ismael was very helpful. I had a great experience with Audi this time around.
Thank you for excellent service
My satisfaction is with Johnny Ching and the service team including Hector! They worked to make this experience seamless and speedy. Thanks again.
Nancy is great!! Always friendly, eager to help, and an overall pleasure! She gets that customer service does stop with the close of the sale, but all the way thru your time with the vehicle.
Joshua Choy is nice and very professional
Failed to provide follow up on status of vehicle
Service department does not answer telephones for log periods of time
Dirty loaner car.
Why did i make an appointment for a 1.5 hour job that took 5+
Glad i fought for a car or i would be sitting ar the dealer for 5+ hours.
No sales people on floor or available interested in 2021 q7 since lease is up in few months
Etc.
Joshua provided excellent customer service he got me an Uber so I could go get something to eat and he was keeping me informed on the status of my service
Service was great very friendly, respectful, informative
Nancy provided great service and was extremely helpful throughout the whole process! Thank you.
Thanks to Ismael I will be coming to livermkre ahdi instead of concord audi for any questions and help. He has provided me with great help and care for my car and I.
He good and courteous
Excellent service
I thought the service was great and timely as expected. I wish the coffee machine was working though.
Efficient, professional & friendly
Exceptional service and staff.
Great service thank you
Josh represents Audi very well...a courteous and knowledgeable professional
Albert Pérez
****-****-xxxx
Nancy is a superstar employee. Do everything you can to keep her at Livermore Audi.
Robert M
Joshua was very friendly and informative. He helped me with the car loaner and how it operated. He also gave me good information regarding the repairs needed for my car. Very professional.
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