It took 4 hours to do diagnostic, when a mechanic the previous day told me it would only take 1 hour
Thank you. Great service.
Absolutely the best service I’ve ever had. Will definitely be back to visit Livermore Audi and Ismail. 5 stars
Very good communication from Nancy. They identified and fixed the brake problem.
The team at Livermore AUDI service department is the best. They are courteous, respectful, and efficient. I would recommend them to anyone that wants a luxury brand experience.
The staff was great, they worked hard and fast for me, making me comfortable at the same time.
Car was ready sooner than I expected. The check in process text and progress along with the videos on check in and service by the technician was great. Keeps you informed where the repair process is and put a personal touch. Kudos on a job well done!
As always, the customer service at Audi is stellar. Ismael was extremely helpful and gracious.
Ismael did an exceptional job. I felt he did above and beyond my expectations. I would definitely work with him again in the future. Thanks.
Ismael is knowledgeable, professional and personable.
Wry polite and professional.
Josh did a great job. Very courteous and attentive to detail.
Josh was a great help
He followed up and kept us informed at all times
Thanks Josh
The service was excellent and the turnaround time was great. However, the text notifying me that the car was done only indicated that part of the work was completed and did not indicate that the oil change was completed. I was notified of this by phone. The text message should be more complete in terms of work that was completed.
I’m very happy with the service, Joshua Choy was very attentive to detail and his manager Johnny was very kind and courteous. I am very satisfied with Audi Livermore
Nancy’s always goes above and beyond to provide the best service! I appreciate her professionalism, kindness and work ethic! Nancy is the best!
Mary S
Great personal car care!
Thanks Nancy
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